Benjamin Francis Jr.

BENJAMIN’S SALES AND CUSTOMER SERVICE PORTFOLIO About Me Welcome to my portfolio! I'm Benjamin, a dedicated professional with a passion for delivering exceptional customer experiences and driving sales growth. With a proven track record in sales support and customer service, I am confident in my ability to contribute to your team's success. Key Competencies 1. CRM Data Cleanup and Maintenance In this project, I played a pivotal role in the Sales Support team, focusing on meticulous data management within the Customer Relationship Management (CRM) system. By reviewing and cleaning up customer data, updating contact information, and merging duplicate entries, I ensured the CRM database remained accurate and organized. This effort significantly improved the reliability of customer information. 2. Lead Qualification and Segmentation As a Sales Support professional, I excel in qualifying leads generated through various channels, such as marketing campaigns and website inquiries. My expertise lies in categorizing leads based on their potential and readiness to buy. This segmentation strategy facilitates prioritized follow-up efforts, allowing me to focus on highpotential prospects and maximize conversion rates. 3. Sales Report Generation My role included the responsibility of creating comprehensive sales reports using Zendesk, providing valuable insights into key performance metrics. These reports covered aspects such as sales revenue, conversion rates, and sales team performance. By leveraging data-driven decision-making, I enabled sales managers and executives to monitor progress toward targets and implement strategic adjustments. 4. Sales Training and Onboarding As a dedicated team player, I actively contributed to the onboarding and training process for new sales representatives. Taking charge of coordination, I facilitated training sessions and meticulously prepared training materials. I ensured that new hires had seamless access to essential resources, fostering a swift and effective integration into the team. My commitment to nurturing talent contributed to the development of a proficient and cohesive sales team. Frequently Asked Questions (FAQs) Q1: What specific contributions did you make to CRM data management? A1: In my role, I spearheaded the review and cleanup of customer data in the CRM system. This involved ensuring accuracy, updating contact information, and merging duplicate entries. The result was a well-organized CRM database with reliable and up-to-date customer information. Q2: How do you approach lead qualification and segmentation? A2: I excel in categorizing leads based on their potential and readiness to buy. By implementing a strategic segmentation approach, I prioritize follow-up efforts on high-potential prospects. This maximizes efficiency and enhances the likelihood of successful conversions. Q3: Can you provide examples of the insights derived from your sales reports? A3: Through the creation of detailed sales reports using Zendesk, I provided insights into key performance metrics, including sales revenue, conversion rates, and sales team performance. These reports were instrumental in helping leadership monitor progress toward sales targets and make informed, data-driven decisions. Q4: How did you contribute to the onboarding process for new sales representatives? A4: I played a crucial role in the onboarding and training of new sales representatives. This included coordinating training sessions, preparing materials, and ensuring seamless access to essential resources. My efforts contributed to a smooth onboarding process and the quick integration of new hires into the sales team. Contact Information Feel free to contact me at-to discuss how my skills and experiences can benefit your team. Thank you for visiting my portfolio!