Benjamin Cruz

Cruz Jr., Benjamin C. Workforce Management | Local Resource Planner 192-D Capetown st., Pasig Greenpark Village, Pasig City, Philippines, 1612 Cellphone#: - Email:- PROFESSIONAL BACKGROUND I’ve been in the BPO industry for over 9 years, handling several accounts as a Customer Service Associate (Telco and Automotive) and Local Resource Planner in Workforce Management. I have a lot of experience in BPO business since it has been around and I am ready to take on possible roles to help myself improve more and gain more experience. I am friendly, approachable and very career-driven. I am self-motivated, is able to multitask and a reliable person to work with. I am dedicated to achieving client satisfaction as well as meeting or surpassing company expectations. I am able to focus on projects and develop strategies. Focused and solution-oriented with the ability to consistently exceed both client and management goals. SUMMARY OF EXPERTISE - Computer Proficiency (Microsoft Office Applications) Expert Interpersonal Skills Flexible and willing to learn Has the initiative to do things without being told Confident presentation, communication and interpersonal skills Back and Front Office Operations Customer interaction skills Deadline Driven Productivity Improvements Ability to excel in team environment Analytical and problem-solving skills Conflict prevention and troubleshooting WORK EXPERIENCE RESULTS COMPANIES – November 2012 – March 2014 Local Resource Planner | Workforce Management Managed scheduling, staffing requirements and manage real-time forecasting. CONCENTRIX DAKSH SERVICES PHILIPPINES – September 2014 – Present Customer Service Representative Handled Automotive account; customer complaints, product information and appointment setting. Dealer phasing interactions. EDUCATIONAL BACKGROUND COLLEGE Siena College Taytay, Philippines – Bachelor of Science in Business Management – From 2002 To 2006