+32476/37.27.51
-CV
BENJAMIN BEYENS
Work experience
-Music teacher
-Technical Support Agent
-Customer Representative
-Community Operations Analyst
-Technical Support Agent
-Commercial Support
-Technical Support Agent
The Rock Planet
CPL/Hewlett-Packard
Arvato/Google
CPL/Facebook
24+/KBC
Mediahuis
Vanbreda/3DICT
(Belgium, student job, 2009 - 2012)
(Dublin, 02/2013 - 08/2014)
(Dublin, 08/2014 - 03/2015, temp.)
(Dublin, 03/2015 - 09/2015, temp.)
(Antwerp, 02/2016 - 06/2016, temp.)
(Antwerp, 11/2016 - 02//2017, temp.)
(Antwerp, current)
Professional skills
Analytical thinking/troubleshooting - Fit to work in team - Aimed towards user satisfaction Soft skills - Experience with multiple CRM systems - Server management - Windows support - Microsoft Office support - Remote desktop sessions - B2C and B2B support/communication - Introduction to HTML/CSS - SLA management - (resolution) time management - Teaching skills - Organisation skills - At home in changing environments - Applying policies, rules and guidelines on
(social) media - Account management - Process management - SEO - Active Directory - VM/Citrix
Projects (Professional/Private)
-Migration WinXP-Win7 (High amount of users)
-Communication management (desk size)
-Roll out iPhone 7 from 5s (200 employees + mdm management)
-Diverse projects at local youth club/boy scouts
Personal skills/Experience
Good communication skills - Social and empathic - At home in or in front of groups Good knowledge of photography and photo editing - Ex-scout - Music teacher - Social studies Fluent in Dutch and English with basic French
Hobbies/Interests
-Outdoor activities
-Music
-Photography
+32476/37.27.51
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