Benedicta Tiwaah Mensah

BENEDICTA TIWAAH MENSAH Freelance Operations & Virtual Support Specialist PROFESSIONAL SUMMARY Detail-oriented operations and transactions professional with over five years of experience in financial operations, reconciliations, customer support, and reporting. Proven ability to support remote teams, manage high-volume transactions, and deliver accurate, timely results. Well-suited for freelance and contract roles supporting US-based businesses. CORE FREELANCE SKILLS • Transaction processing & reconciliation • Virtual administrative support • Customer support (email, chat, ticketing systems) • Data entry, cleanup & reporting • Payment gateway & operations support • Process documentation (SOPs) • Issue escalation & resolution • Confidential data handling PROFESSIONAL EXPERIENCE Bsystems Limited – Accra, Ghana Deputy Head, Transactions & Operations | April 2025 – Present • Oversee and reconcile high-volume financial transactions and settlements. • Prepare transaction, reconciliation, and performance reports. • Resolve transaction-related client issues and discrepancies. • Improve operational workflows to increase efficiency and reduce errors. • Collaborate with finance, IT, and product teams. Bsystems Limited – Accra, Ghana Customer Service Executive | June 2022 – March 2025 • Provided professional customer support via email and systems. • Reconciled payment gateway transactions and resolved variances. • Logged and tracked issues using internal ticketing systems. • Escalated complex issues promptly to minimize revenue loss. GOIL PLC – Accra, Ghana Supervisor (National Service) | Sept 2019 – March 2021 • Supervised daily station operations and maintained accurate records. • Recorded fuel pump meter readings for accounting and compliance. EDUCATION BSc. Business Administration (Logistics & Supply Chain Management) Pentecost University, Accra, Ghana ABE UK Diploma – Entrepreneurship & Business Start-Up TECHNICAL SKILLS • Microsoft Excel (advanced reporting & reconciliation) • Google Sheets & Google Workspace • Microsoft Word, Outlook & PowerPoint • Payment gateways & transaction systems • CRM / ticketing systems (basic) • Zoom, Microsoft Teams FREELANCE SERVICES OFFERED • Transaction reconciliation & finance support • Virtual assistant & admin support • Customer service & inbox management • Operations support for fintech and small businesses • Data reporting and documentation AVAILABILITY Available for remote freelance, contract, or part-time roles .