Benedicta Tiwaah Mensah

I am a detail-oriented and reliable freelance Operations and Virtual Support Specialist with over five years of experience supporting transaction processing, financial operations, customer service, and data reconciliation. I have a strong background in managing high-volume transactions, monitoring payment flows, resolving discrepancies, and ensuring accurate reporting for businesses in fast-paced environments.

In my current and previous roles, I have worked closely with finance, operations, and technical teams to support day-to-day business operations, improve workflows, and enhance service delivery. I am highly skilled in transaction reconciliation, payment gateway support, data entry and cleanup, report preparation, and customer issue resolution. I am also experienced in documenting processes, escalating complex issues appropriately, and handling sensitive data with confidentiality and professionalism.

As a freelancer, I support businesses—especially fintechs, startups, and small to medium-sized enterprises—with virtual administrative support, operations assistance, and customer service. I am proficient in tools such as Microsoft Excel, Google Sheets, Microsoft Word, Outlook, CRM and ticketing systems, and remote collaboration platforms like Zoom and Microsoft Teams. I am organized, responsive, and able to work independently while meeting deadlines and maintaining high accuracy.

I take pride in delivering dependable support, clear communication, and results-driven service. My goal is to help clients streamline their operations, reduce errors, and focus on growing their business while I handle the operational and administrative details efficiently.