Benedetto Gregorio

I am a dedicated IT Support Executive with over three years of hands-on experience in providing comprehensive technical support and troubleshooting across software, hardware, and network systems. Currently employed at Tata Consulting Services in Budapest, I demonstrate a proven ability to efficiently resolve diverse technical issues, maintain meticulous records in ServiceNow ticketing systems, and continuously enhance my technical expertise through ongoing training. My professional journey is marked by a strong commitment to delivering reliable and timely support in fast-paced environments, underpinned by adaptability, stress management, and effective communication skills.

Prior to my current role, I accumulated valuable experience as a Business Consultant where I combined market analysis, regulatory compliance, and IT support to drive business growth and operational efficiency. I successfully identified new market opportunities and fostered partnerships through networking events. Additionally, my role involved providing translation and interpreting services, highlighting my linguistic versatility and cross-cultural communication abilities.

Previously, I served as a Business Manager in Italy, where I oversaw financial performance, conducted market research, and developed strategic plans to enhance revenue streams. My responsibilities also extended to IT infrastructure management, including supporting software and hardware needs. Coaching and training employees in business operations and customer service were integral aspects of this role, reflecting my leadership capabilities and focus on team development.

I hold a Law degree from Alma Mater University in Bologna, Italy, which equips me with a strong analytical mindset and attention to detail. Complementing my academic background, I have achieved certifications including ITIL Foundation, Agile Way of Work, Cybersecurity, Linux/Unix, and iQMS training, reflecting my dedication to continual professional development.

As a bilingual professional fluent in Italian and English, with intermediate proficiency in Hungarian, I am well-prepared to operate in multicultural environments. I am recognized for my perseverance, motivation, and problem-solving skills, making me a reliable team player capable of performing under pressure and adapting swiftly to evolving challenges.

In summary, I offer a unique blend of technical support expertise, business acumen, and strong interpersonal skills. I am enthusiastic about contributing to organizations that value continuous improvement and innovation, and I am eager to leverage my diverse experiences to support team goals and customer satisfaction effectively.