Beatrize Kezia Grace Flores

BEATRIZE KEZIA GRACE FLORES Trainer/Supervisor -- Gordo Repair Shop, Zone 6, Barra, Opol, Misamis Oriental EDUCATION Special Program in the Arts Specialized in Music Iligan City East National High School 2012 - 2016 Academic Track Humanities and Social Sciences Iligan Medical Center College - Basic Education Department 2016 - 2018 ABOUT ME I have been a part of the BPO Industry for 6 years. I have experienced career growth and development through different positions where I had to handle high-effort customers. I always have the desire to learn from others and share ideas. I enjoy every moment of observing customer trends and behavioral patterns of different representatives to share insights to different leaders and improve numbers and game plan. WORK EXPERIENCE Jan 2023- Present Teleperformance Philippines | Cagayan de Oro Trainer/Supervisor Facilitate fundamental and product related topics to newly hired employees, developing, and preparing them to support the production. 2022 - 2023 T-Mobile | Global Care Philippines Customer Resolution Expert - Associate Observing behavioral patterns and customer trends to improve site game plans and customer experience. EXPERTISE Facilitation 2018 - 2022 Teleperformance Philippines | Cagayan de Oro Customer Service Customer Service Representative Providing assistance on customer demands in terms of account(billing, purchases, plans and features) and network/coverage-related issues. LANGUAGE English Cebuano Filipino REFERENCES Shanai Queen Gerodico Virtual Assistant Freelance Phone: Email : -- Axlejill Marban Teleperformance Philippines Trainer/Supervisor Phone: - Email :-