Bea Adrielle Edillor

Bea Adrielle Edillor PROFESSIONAL SUMMARY Customer service professional with over 2 years of experience in support and order management, skilled in end-to-end order flows and data accuracy. Proficient in Salesforce, SAP, and MS Office. Dedicated to exceptional service, ensuring 100% compliance with standards and SLAs. Strong communicator with excellent English, adept at stakeholder collaboration and relationship building. Adaptable to shifting schedules, with a proven ability to quickly master new systems and work independently. WORK EXPERIENCE Tymely Remote work (Israel) Jan 2025 - Apr 2025 Customer Support VA Enhanced AI-driven customer query resolution through intent and context modeling, increasing satisfaction and consistently meeting the 2-minute resolution target. Developed verification processes that reduced customer wait times during high-volume periods, ensuring reliable support. Maintained 100% consistency in proactive system monitoring and optimization practices, ensuring uninterrupted performance, reliability, and high user satisfaction. Shell Shared Services B.V Makati City May 2022 Customer Success Specialist - Sep 2023 Ensured 100% accuracy and compliance of customer master data within CRM systems through meticulous validation and quality control practices. Processed 2,200+ monthly customer data requests and streamlined account and contract management by preparing pricing documents, resolving discrepancies within SLA, and leveraging tools such as SAP, Salesforce, and Markethub to ensure accuracy, transparency, and data integrity. Collaborated cross-functionally with internal teams and external stakeholders to streamline data workflows, including a rapid 5-day execution of a 100% fuel-type conversion initiative. Glimmertech Remote work (Iloilo City) Oct 2018 - Nov 2021 Data Image Analyst/Labeler Processed and enhanced geophysical maps using specialized image processing techniques to improve clarity and prepare them for accurate labeling and downstream use. Conducted rigorous quality checks to ensure precision and consistency in labeled geophysical data, aligning with project requirements and industry standards. Collaborated with stakeholders to deliver high-quality labeled maps, supporting seamless integration into workflows for geological applications. SKILLS Customer Service Excellence, Multichannel Support (Email/Chat/Phone), Advanced MS Excel (Data Analysis/Visualization), Presentation Design (PowerPoint/Google Slides), Cross-Platform Collaboration (Google Workspace/MS 365/Dropbox), Virtual Communication Tools (Zoom/Slack/Teams), AI-Powered Workflow Automation (Generative AI), Data Visualization & Quality Assurance, Document Management Systems, Process Optimization & Insight Generation, SAP, Salesforce, Markethub, TMS. EDUCATION St. Clare College Bachelor of Elementary Education Graduation Date: Apr 2015