Bea Adrielle Edillor

I am a seasoned customer service professional with over two years of experience in support and order management, excelling in end-to-end order flows and data accuracy. I leverage expertise in Salesforce, SAP, and MS Office to deliver exceptional service, ensuring 100% compliance with standards and SLAs. My adaptability shines through in shifting schedules, with a proven ability to quickly master new systems and work independently, fostering strong stakeholder relationships.

My recent role as a Customer Support VA involved enhancing AI-driven query resolution through intent and context modeling, boosting satisfaction and consistently meeting 2-minute targets. I developed verification processes that reduced customer wait times during high-volume periods and maintained 100% consistency in proactive system monitoring, ensuring uninterrupted performance and high user satisfaction.

Previously, as a Customer Success Specialist I ensured 100% accuracy and compliance of customer master data within CRM systems through meticulous validation. I processed over 2,200 monthly requests, resolved discrepancies within SLA using SAP, Salesforce, and Markethub, and led a rapid 5-day, 100% fuel-type conversion initiative through cross-functional collaboration with internal teams and external stakeholders.

Earlier, as a Data Image Analyst/Labeler I processed geophysical maps using specialized image techniques to improve clarity, conducted quality checks to align with industry standards, and collaborated with stakeholders to deliver high-quality labeled data for seamless geological workflow integration.

I hold a Bachelor of Elementary Education, equipping me with a strong foundation in communication and process management.