Barkha Tulsyan

Barkha TulsyanEmail @-Mayur Vihar Phase-1, New Delhi- 110091 - / - SYNOPSIS Energetic and enthusiastic professional to succeed in the fast - paced professional environment. Substantial experience and outstanding skills in customer service and support of approx. seven years. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Expertise areas: Excellent written, verbal & Presentation skills Self-motivated, interpersonal skills, high level of creativity, Multi-tasking Database management, structure MIS practices and Reporting, typing Speed 65 words / Min Strong technical and computer skill, Proficient in MS Office PROFESSIONAL & ACADEMIC QUALIFICATIONS Sr. No. Degree Institute / Board Year 1 Post Graduate Diploma in Business Management (HR & Marketing Management) IIPM-Delhi 2012 2 B.sc.(IT) GIIT Sikkim Manipal University 2010 3 Intermediate (12th) St. Mary’s English high school / CBSE 2007 Project- HR Practices in HDFC Bank Ltd. MS Office & programming language (HTML, C) & Certificate Course in C from CMC InfoTech Work History Senior Process Associate / Capline Services Pvt. Ltd. / Nov ‘ 2017 – Till date Customer support Associate / Convergys India / Mar’2017 – Oct'2017 Customer interaction and support via Web chat, email response, case & query management, maintain database, support the team by providing training and sharing best practices. Upselling of all registered products and services, resolving different set of issues timely and provide clarity to customers after required verifications. Adhere to all compliance & policies. Achievements Recognized with best debutant award Recognized top rated performer in 1K Users with received highest incentives Cherished by leads for maintaining all time good satisfactory scores & good amount of upselling through customer support process. Business Development Manager / Shanon Exhibitions / 2015 – 2017 Maintain MIS for customers, Vendors and Agencies and prepare reports Preparation, issue and maintain purchase order, vouchering and invoices for customers and vendors Oversee digital, e-commerce, branding and marketing communications initiatives that include SEO, content blogs, face-book, Twitter, YouTube, India Mart & others in addition to internal communications. Achievements 5 new international clients added, business operative from Germany, Dubai & UK Organized, restructuring and added controls to maintain all the required documentation Research associate and SEO consultant / ABSAS Solutions Private. Ltd. / 2012 to 2014 Consulting services and support to students, studying in aboard. Support to enhance subject knowledge of others & Link building strategy Achievements Delivered 1500+ projects Awarded “Best Tutor” and “Miss Indulgent” for consistent performance Customer Relationship executive/ Shrachi real estate Private Ltd. / 2009 to 2010 Indigenous Customer relation executive / Alfa Motors, Mahindra & Mahindra / 2008 to 2009 Tele-caller cum Customer relations executive / Mirage Events Private. Ltd / 2007 to 2008 ADDITIONAL ACHIVEMENTS Published Book Holiday in Green – A collection of poems by Barkha Tulsyan http://www.authorspressbooks.com/book_detail.php?preference=681# Content writing & Primary research activities Daily News, UK and current affairs writing, online website content writing & academic writing services http://www.dailynewsservice.co.uk/women-equally-competent-men/ http://www.dailynewsservice.co.uk/sea-level-rise-global-warming/ http://www.sgmitsolutions.com/#about http://www.expertsmind.com/management-homework-assignment-help.aspx http://www.dollheadslv.com/clipin/ http://www.assignmentsweb.com/about_us.html http://www.assignmentsweb.com/services.html http://www.abhidisolution.com/about.html https://myassignmenthelp.com/marketing_assignment_help.html PERSONAL INFORMATION Date of Birth – 5th Apr 1990 Marital Status – Married Language Proficiency – English, Hindi Hobbies & Interests – Interacting with people, listening to music, penning poetries