BARBIE MARIE
DAGUOB
Research Escalations
Specialist
EDUCATION
2008
University of St. La Salle
Dedicated and results-oriented professional with more than
a decade of hands-on experience in customer support,
specializing in the travel industry. Adept at managing
inbound/outbound calls, emails, and creating support tickets
to ensure a seamless customer experience.
BS in Computer Science
WORK EXPERIENCE
APPS & TOOLS
USED
G-Suite
MS Office
Canva
Kustomer CRM
AWS
Slack
Zoom
CSR / Customer Support Research
Escalation Specialist – Telephilippines-
Managed a high volume of inbound calls, addressing customer concerns
related to travel bookings, account management, and general inquiries.
Effectively handled customer communication via emails, providing timely
and accurate information while maintaining a high level of
professionalism.
Utilized advanced CRM tools to create and manage support tickets,
ensuring thorough tracking and resolution of customer issues.
Collaborated with cross-functional teams to address complex customer
concerns, contributing to overall process improvement and customer
satisfaction.
SKILLS
Quality Assurance Specialists
Jan 2025 - June 2025
Conducting quality audits of customer interactions
Communication
Customer
Support
Ticket Management
Providing constructive feedback to agents on their performance and
areas for development.
Participating in calibration sessions to ensure consistency in quality
standards across the team.
Problem-solving
Character Reference
Graphic Design:
Jenny Ko
Operations Manager/VA
Jate Cordero
Operations Manager/IQOR
Joenel Acojedo
Support Specialist/VA
Sergio Gelanga
Supervisor, Telephilippines, INC.
