Barbie Marie Dagu Ob

Customer Service and Escalation Research Specialist with 12 years of experience in the travel industry. Skilled in phone, email and chat support, escalation handling, complex case research, and dispute resolution. Detail-oriented, dependable, and results-driven, with strong written communication skills and proven ability to resolve high-level customer issues in fast-paced, remote environments.

Experienced in working with global customers while adhering to company policies, SLAs, and quality standards. Known for excellent time management, accuracy, and the ability to work independently with minimal supervision.