Barbara Datiakwa

Barbara Datiakwa 2 Auntie Aku Lk- •-Personal statement A resourceful, self-motivated and business-oriented customer care professional with the experience in overseeing a wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Great at understanding various hospitality and customer service tasks with executive-level management. Hardworking and reliable with strong ability in analytical and emotional intelligence. Offering excellent customer and guest service and team collaboration. Proactive and punctual with a team-oriented mentality. Proficient in English and French to effectively communicate with guests and customers from diverse backgrounds. Key Skills • • • • • • • • • • • • High level of focus on events management, both for team building and sales boosting purposes Relationship building and management. Excellent communication skills. Administrative and project management skills. Effective oral and written communication skills. Good organizational and time management skills. Proficiency in Microsoft Office, IOS, Android and G Suite. Critical thinking and problem solving abilities. Ability to work in a team or independently, as required with strong attention to detail. Exceptional interpersonal customer service skills, flexible and open-minded. Ability to handle pressure. Excellent POS systems usage and data analysis. Employment History Administrative Supervisor, Procurement Officer, Nag Fairmount Company Limited, Accra-Ghana. (November 2023- Present) Achievements and responsibilities:          Oversees daily activities of staff to ensure that quality standards are being met. Coordinates work schedules and duty assignments. Gives guidance to staff in handling errors, problems, complaints and disputes. Prepares and manages reports, manuals, correspondences and other documents using a database or word processing. Works with other supervisors to coordinate workplace activities with other departments and units. Maintains records, including inventory, personnel, orders, supplies and maintenance documents. Conducts market research and analysis to identify cost-effective sourcing opportunities. Collaborates with cross-functional teams to identify procurement needs and develop strategies. Negotiates contracts with vendors, achieving an average cost savings of 17%. Operations Manager (Customer Experience), CEQA Foods and Beverages Limited, Accra-Ghana (March 2023 – November 2023)) Achievements and responsibilities: • Responsible for a team of 19 staff, including salespeople, kitchen staff and floor attendants. • Correctly calculated inventory and orders appropriate resupplies. • Actively participated in ongoing customer service programs to build sales and rapport in the restaurant and company as a whole. • Regularly requested for adequate quantities of necessary items, including food, beverages, equipment and supplies. • Appraised staff performance and provides feedback to improve productivity.  Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.  Handled basic accounting tasks such as petty cash and utility expenses Call Center Rep, CEQA Foods and Beverages Limited, Accra-Ghana (August 2022-March 2023)       Answered calls and accurately recorded customer orders for pickup or delivery. Assisted customers with online and phone payments, ensuring accuracy and safety. Helped resolve customer complaints regarding food quality, delivery delays, or incorrect orders. Assisted with loyalty programs, refunds or account-related inquiries. Documented customer interactions, feedback and complaints for quality control. Adhered to company guidelines while maintaining a friendly and professional tone. Sales Person, CEQA Foods and Beverages Limited, Accra-Ghana (January 2022– August 2022) Achievements and responsibilities: • Welcomed customers when they arrived at the restaurant. • Introduced customers to the menu and announced daily or seasonal menu specials. • Took customers' orders by entering them on the POS system and quickly passing it on to the kitchen staff for preparation. • Accumulated customer complaints and elevated them to management to settle their grievances quickly and sincerely. • Attended sales trainings and meetings periodically convened by management to discuss sales promotion activities, sales policies and more. • Built up satisfied clientele for the restaurant and promoted its goodwill. Administrative Assistant, Driver and Vehicle Licensing Authority, Accra-Ghana (October 2020- November 2021) Achievements and responsibilities:  Handled office tasks such as filing, generating reports and presentations, setting up for meetings and reordering supplies.  Provided real-time scheduling support by booking appointments and preventing conflicts.  Made travel arrangements such as booking flights, cars and making hotel and restaurant reservations.  Issued out roadworthiness certificates for private and commercial vehicles.  Documented roadworthiness for registered vehicles.  Greeted and assisted guests in a courteous manner and maintained polite and professional communication via phone and email. Sanitation Personnel, Hotel Carlton, Lille-France (May 2019 – August 2019) Achievements and responsibilities: • Assisted in the general cleaning of the hotel and keeping it maintained and in good condition. • Vacuumed, swept and mopped floors as well as cleaned and stocked restrooms as required. • Ensured doors are locked after hours to maintain maximum security and safety. • Notified supervisors of major repairs. • Completed tasks in a timely manner with minimal supervision. Brand Ambassador, Lowe Lintas Agency, Accra-Ghana (July 2015 - August 2018) Achievements and responsibilities: • Familiarized with the company's mission, visions and goals. • Worked closely with sales and marketing staff to conceptualize marketing campaigns and strategies. • Educated customers, retailers and distributors about the products. • Built rapport with customers and vendors as well as monitored customer feedback and complaints to the marketing department. • Tracked customer preferences, metrics and media campaigns which also involved representing the company at product launches, events and trade shows. • Brainstormed ideas and participated in training and workshops in order to maintain a positive image of the brand at all times. • Helped formulate a business plan which made sales percentage shoot up by 30% at the time. Education University of Ghana, Legon, Accra-Ghana (September 2015 – June 2020) Bachelor of Arts in French and Linguistics. Charles de Gaulle University-LILLE 3, Lille-France (September 2018– May 2019) Intensive French Studies Level B2. St. Louis Senior High School, Kumasi-Ghana (October 2012- May 2015) West African Senior Secondary Certificate Examination (WASSCE) Hobbies and Interests Raised in a typical Ghanaian home, I like to spend most of my free time in the kitchen, cooking delicious local and some continental dishes. I also enjoy reading, theater, music and engaging in voluntary works. Languages  English  French  Asante Twi References Christian Boakye Yiadom CEO, CEQA Foods and Beverages Limited.-Tel:- John Tetteh Agor (Dr.) Professor of Linguistics, University of Ghana, Legon- Yamouna Zitoune Hotel Carlton,Roubaix,France-Tel:-