Barakat Yahya

BARAKAT YAHYA SALES DEVELOPMENT REP | INBOUND & OUTBOUND SALES PROFILE Sales Development and Inbound and Outbouund Sales professional with 3+ years of experience generating leads, conducting high-volume outbound outreach, and building relationships with prospective clients. Experienced in managing 200+ daily calls, qualifying leads, handling objections, and guiding prospects through discovery conversations to uncover business needs. Skilled at communicating value, presenting solutions, and maintaining accurate CRM records to support strong sales pipelines. Adept at working across multiple campaigns, collaborating with sales teams, and consistently driving qualified opportunities that support revenue growth. SKILLS  Inbound & outbound call management  Lead qualification  Objection handling and persuasive communication  CRM Management HubSpot, Zoho, Salesforce  Customer retention and upselling  Strong organization, detailoriented, problem-solving, and results-oriented  Excellent communication and active listening  Productivity Tools – Google Workspace TRAINING  Customer Service Training – IBM  Coldcalling Skill– Private tutor EXPERIENCE  B2C COLD CALLER/SALES REPRESENTATIVE | Diamond Insurance Company limited July 2024 – December 2025  Conducted 200–300 outbound calls daily to prospective clients to introduce insurance solutions and generate new business opportunities.   Qualified leads by identifying client needs, financial goals, and insurance coverage gaps through structured discovery conversations.  Achieved an 85–90% connection rate through targeted outreach and consistent follow-ups.  Generated 30–35% qualified leads, scheduling consultations for senior sales representatives.  Delivered clear explanations of policy benefits, coverage, and pricing while adhering to structured sales scripts.   Accurately logged call outcomes, lead status, and client information in CRM systems. EDUCATION CUSTOMER ENGAGEMENT & SALES SUPPORT SPECIALIST | SMAT Vogue Collection  B.Sc: Business Education & Marketing  Engaged with 100+ customers daily via live chat, phone and email, guiding prospects through product options and supporting purchase decisions. June 2023 – July 2025  Maintained an average of 94% first response rate while driving conversations toward order completion and customer retention.  Identified upsell and cross-sell opportunities, recommending relevant products that increased repeat purchases and customer lifetime value.  Used CRM and helpdesk platforms to track leads, manage customer interactions, and maintain 99% rdata accuracy.  Addressed customer concerns and objections effectively, helping convert hesitant buyers into completed orders.  Collaborated with internal teams to resolve order or product issues quickly, contributing to a 25% improvement in customer satisfaction and repeat sales.