As a business owner, you can’t afford to lose customers because of slow or impersonal support. I’m here to make sure that never happens.
I’m Barakat, a Customer Support Specialist with 3+ years of experience helping startups, SaaS, e-commerce, and dropshipping businesses deliver fast, caring, and effective support. I’ve managed 10,000+ support tickets and cut response times by 40%, handling live chat, email, social media, and light technical issues like login troubles and order problems.
⚙️ What I do to keep your customers happy:
✦ Manage live chat, email, social media, and support tickets with speed, empathy, and accuracy
✦ Resolve basic technical issues like login errors, checkout bugs, and account access problems
✦ Resolve issues quickly to reduce wait times and improve satisfaction
✦ Escalate urgent requests and provide timely updates ✦ Organize inboxes to streamline communication and prevent missed messages
✦ Track feedback, tag conversations, and identify patterns for continuous improvement
✦ Use tools like Zendesk, Intercom, HubSpot, Freshdesk, Gorgias, Shopify, WooCommerce, WhatsApp Business, Gmail, Facebook Messenger, Instagram, Outlook, and Slack to keep operations smooth.
🔘 Virtual Assistant Tasks:
✦ Inbox and calendar management
✦ Order processing and tracking
✦ Data entry and spreadsheet cleanup
✦ File organization and cloud storage
✦ Research, reporting, and light project coordination
💡 Why I Excel at Support:
What I do is not just a job; it’s a passion.
✦ Fluent English with clear, friendly communication
✦ Strong emotional intelligence, problem-solving skills, and attention to detail
✦ Interpersonal skills that build trust and rapport
✦ Calm under pressure and solution-oriented
✦ Multitasking and proactive attitude to keep support seamless
✦ Available 7days/40 hours a week with flexible time zone support to match your needs
Great support builds loyalty and protects your brand reputation. My goal is to help you deliver consistent, thoughtful, and effective support that frees up your time and turns your chat inbox into a competitive advantage.
Let’s make your customer support as strong as the product you’ve built. Send me a message—I’m ready when you are.
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