Barakat Yahya

2024 Hi there! I’m Barakat Yahya A Virtual Admin Assistant and Customer Support Specialist with over five years of experience, helping business owners like you streamline operations and enhance efficiency. I specialize in simplifying complex tasks into effective systems that drive growth and success. Together, we can optimize processes, boost productivity, and create a solid foundation for your business to thrive. Let’s make it happen! ABOUT ME I’m a dynamic Admini Assistant and Customer Support Specialist with 5+ years of experience, dedicated to supporting busy professionals, entrepreneurs, and businesses. I excel in managing customers inquiries and tickets, complex calendars, handling email communications, coordinating travel, and preparing meeting agendas. My passion for organization drives me to create efficient processes that significantly enhance productivity, allowing my clients to focus on their goals. I take pride in being a proactive and reliable partner, ready to tackle challenges and contributing to my client’s success. SKILLS & SPECIALTIES Hard Skills Soft Skills Administrative Support Attention to Detail Data Entry & Research Proactive Approach Customer Service Time Management & Organized Project Coordination Excellent Communication in English Email Management Problem-Solving Calendar Management Confidentiality Lead Generation/Outreach Adaptability Email & Calendar Management I efficiently manage emails and calendars using tools like Microsoft Outlook, Gmail, Google Calendar, Calendly, and Acuity Scheduling to streamline communication and scheduling. This includes organizing inboxes with email management tools like Boomerang and SaneBox, prioritizing messages, responding to inquiries, scheduling meetings, setting reminders, and ensuring seamless coordination to keep workflows running smoothly. Data Entry & Research I handle accurate data entry and in-depth research using tools like Microsoft Excel, Google Sheets, Airtable, Notion, and CRM systems like HubSpot and Salesforce. This includes gathering and organizing information, maintaining databases, inputting data with precision, and conducting research using platforms like LinkedIn Sales Navigator, ZoomInfo, and Google Search to provide valuable insights for informed decision-making. Travel Arrangement & Meeting Agenda I coordinate seamless travel arrangements using tools like TripIt, and Google Flights to book flights, accommodations, and transportation while ensuring a hassle-free experience. Additionally, I use Google Calendar, Microsoft Outlook, and Notion to prepare well-structured meeting agendas, outlining key discussion points, objectives, and necessary materials to keep meetings organized and productive. Project Management I led a team of 10 members, overseeing projects from initiation to completion using tools like Asana, Trello, ClickUp, and Monday.com. I managed timelines, delegated tasks, facilitated communication, and ensured that deliverables met expectations and deadlines. My focus was on keeping the team aligned, productive, and working efficiently toward project goals. Customer Service I provided exceptional customer support using tools like Zendesk, Intercom, and Freshdesk to manage inquiries, resolve issues efficiently, and ensure a seamless customer experience. I handled communication across multiple channels, maintained detailed records of interactions, and worked proactively to enhance customer satisfaction. Certifications • ALX Virtual Assistant Certification I successfully completed training in administrative support, email and calendar management, data entry, customer service, and task management, equipping me with the skills to provide high-quality virtual assistance. • Leveraging Virtual Assistant Certification I developed advanced skills in optimizing virtual assistant services, enhancing efficiency, and utilizing digital tools effectively. This certification has equipped me with strategies to streamline workflows, improve productivity, and deliver high-quality administrative support. • Digital Witch IT Support Training I developed skills in IT support fundamentals, troubleshooting, and technical assistance, enhancing my ability to manage digital tools, resolve tech issues, and optimize workflows for efficiency. IN MY TOOLKIT LET’S WORK TOGETHER WITH ME, YOU GAIN MORE THAN A VIRTUAL ASSISTANT YOU GAIN A DEDICATED PARTNER COMMITTED TO YOUR SUCCESS. THANK YOU! Barakat Yahya 2024