Barakat Jimoh

BARAKAT JIMOH CUSTOMER SERVICE REPRESENTATIVE | CUSTOMER RELATIONSHIP MANAGER Ibadan, Nigeria. PROFESSIONAL SUMMARY A tenacious, eloquent, and diplomatic Customer Relationship Manager and Communications Specialist with proven expertise in customer service and client engagement. Skilled in building lasting client relationships, resolving complex issues, and driving customer satisfaction through clear and empathetic communication. Recognized for reducing complaint rates, improving retention, and creating memorable customer experiences. Highly adaptable and resourceful, with a track record of excelling in fast-paced environments. Committed to delivering consistent results and exceeding expectations by fostering trust and loyalty at every touchpoint. SKILLS  Interpersonal Skills  Analytical Thinking  Sales & Lead Generation  Presentation & Report Writing  Intense Focus & Attention to Detail      Time Management Conflict Resolution Brand Management Project Management Inventory Management      Leadership Skills Customer Service Process Improvement Problem-Solving Skills Social Media Management TOOLS: CRM | CSM | Google Workplace | Dropbox | Zoom | Skype | Slack | Canva | Microsoft Office Suite | Meta WORK HISTORY Credentialing Specialist October 2022 – October 2024 WELLNITE MEDICAL GROUP– California, USA  Implemented proactive strategies to ensure CAQH data accuracy and completeness.  Analyzed and improved credentialing workflows for efficient processing and compliance.  Oversaw the full credentialing process, ensuring strict compliance with HIPAA regulations.  Reviewed and updated credentialing documentation, ensuring compliance with industry standards.  Led data accuracy initiatives, safeguarding provider information and enhancing platform reliability.  Managed the CAQH ProView platform, maintaining provider profiles and overseeing attestation and updates.  Coordinated and verified insurance processes, collaborating with various providers for streamlined credentialing.  Facilitated communication between internal departments and external insurance providers for seamless credentialing.  Worked closely with Provider Growth, Engineering, and Marketing teams to align credentialing with company objectives. Customer Relationship Manager June 2021 – September 2022 THE SHOE PANTRY – Lagos, Nigeria  Developed innovative systems to manage client needs.  Responded promptly to incoming calls, providing clear and detailed information on store products and services.  Built and maintained positive relationships with new clients, effectively expanding the customer base and loyalty.  Reduced customer complaints by carefully handling inquiries, listening attentively, and offering tailored solutions.  Facilitated open and consistent communication with clients, boosting satisfaction levels and ensuring repeat business.  Created a welcoming experience for clients through attentive service, encouraging repeat visits and improving reputation.  Provided accurate product information to customers, which strengthened client trust and promoted a reliable brand image.  Addressed customer questions thoroughly, resolving any concerns and contributing to a reduction in customer complaints.  Delivered prompt and accurate responses to client needs, which contributed to higher customer loyalty and retention rates.  Organized and managed team meetings to discuss process improvement, organizational goals, and how best to achieve them. Marketing Lead November 2019 – May 2021 THE SHOE PANTRY – Lagos, Nigeria  Oversaw all social media channels, ensuring consistent brand voice and a unified online presence.  Analyzed audience insights and metrics to adjust strategies, optimizing posts and improving reach across platforms.  Led the planning and execution of promotional campaigns, using data-driven strategies to increase brand awareness.  Collaborated with cross-functional teams to align marketing strategies with business goals and promotional initiatives.  Developed a comprehensive social media content calendar, aligning posts with seasonal trends and marketing objectives.  Engaged with followers through comments, messages, and interactive content, building a strong and loyal online community.  Monitored social media trends and competitor activities to keep the brand relevant and responsive to emerging opportunities.  Designed and executed marketing campaigns, optimizing budget allocation and targeting to maximize return on investment.  Created visually appealing and informative posts, stories, and ads that resonated with target audiences, driving increased traffic and sales. Customer Relationship Manager January 2019 – October 2019 WILDFLOWER PR AND COMPANY– Lagos, Nigeria  Managed social media accounts by creating engaging content, interacting with followers, and building community.  Clearly articulated product benefits and features, providing tailored recommendations to foster long-term relationships.  Composed press releases and other media communications, effectively promoting clients and enhancing public presence.  Collaborated with team members to create cohesive campaigns that aligned with clients' branding and promotional goals.  Monitored social media activities and trends, analyzing data to refine content strategies and improve audience engagement.  Gathered customer feedback to cross-functional teams, facilitating improvements in products and services based on insights.  Developed innovative public relations strategies to engage and influence target audiences, contributing to the achievement of business objectives and revenue growth.  Responded promptly to inbound calls, chats, and emails, delivering accurate information about store offerings, products, and services to enhance customer satisfaction.  Implemented strategies that successfully reduced customer wait times by 6 minutes, significantly minimizing complaints and improving service efficiency. Customer Service Representative December 2017 – December 2018 WILDFLOWER PR AND COMPANY– Lagos, Nigeria  Attended to 34+ calls daily.  Efficiently and promptly hit all key performance indicators.  Actively cross-sell and up-sell company products at any given opportunity.  Escalated customer technical issues to appropriate departments for resolution.  Demonstrated professional etiquette and manner in all interactions with clients.  Ensured proper recordkeeping and prepared daily, weekly, and monthly summaries.  Addressed escalated customer issues, resolving conflicts and ensuring customer satisfaction.  Implemented a streamlined complaint resolution process which helped improve customer satisfaction.  Developed and implemented customer service procedures and policies, enhancing efficiency and service quality.  Analyzed customer feedback and data to identify trends and make data-driven recommendations for service improvements.  Conducted regular team meetings to review performance, set goals, and align team objectives with organizational targets.  Initiated a customer feedback system, resulting in an increase in positive customer reviews and valuable insights for service enhancement. EDUCATION University of Ibadan– Ibadan, Nigeria. M.A Communication and Language Arts February 2016 – October 2017 University of Ibadan– Ibadan, Nigeria. B.A. English and Literary Studies January 2010 – April 2014 INTERESTS Reading fiction, fashion trends, road trips, and helping customers make the best decisions while ensuring the best customer experience and utmost satisfaction. REFEREES Available on request