Barakat Jimoh

Looking for a reliable, accuracy-driven professional who delivers seamless customer experiences and resolves issues before they escalate? You’ve found the right person.

I specialize in customer service, technical support, and help desk operations, helping businesses strengthen customer relationships through fast, empathetic, and efficient support. My mission: turn every interaction into a positive experience that drives loyalty and retention.

What I Do Best:

• Customer Service Across Channels – Friendly, professional support via email, chat, and phone.
• Help Desk Support – Managing ticketing systems, reducing response times, and ensuring fast resolutions.
• Technical Support & Troubleshooting – Guiding customers through setup and resolving issues effectively.
• CRM Systems Expertise – Skilled in Zendesk, Freshdesk, HubSpot, and similar platforms for smooth workflows.
• Conflict Resolution – Handling escalations with empathy and professionalism to protect your brand.
• Order Processing & Ticketing Systems – Accurate, timely handling of orders, returns, and inquiries.

How I Add Value:

• Reduced email and chat response delays by up to 30% using structured workflows and automation.
• Increased first-contact resolution rates, improving customer satisfaction and retention.
• Supported teams during peak periods by prioritizing tickets and streamlining processes.

Tools I Use:

• Customer Support & CRM: Zendesk, Freshdesk, HubSpot, Gorgias
• Collaboration: Slack, Zoom, Microsoft Teams
• Productivity: Google Workspace, Microsoft Office

I’m not just here to answer questions, I’m here to deliver exceptional customer support that builds trust, reduces churn, and enhances brand loyalty. Whether resolving a technical issue, processing an urgent order, or calming a frustrated client, I handle every interaction with precision, patience, and professionalism.

Let’s work together to keep your customers happy and your business moving forward!