Barack Michael George Tupa

Barack Michael George Tupa P.o. Box 90189, Dar Es’ Salaam, Tanzania • - •- SUMMARY OF QUALIFICATIONS        Over 5 years of experience in Sales, Marketing & Management. Strong background in communication and interpersonal skills. Proven skills in creative, energetic and capable of sustained effort necessary to see a project through from conception to completion. Demonstrated ability to convey complex or technical information in clear language for non-specialists. Professional communication skills include fluency in English, Swahili and Hindi. Bachelor of Commerce in Accounting. Computer skills include: MS Office, internet and email  Accounting Package Tally 7.2 & 9.0, focus 5 & wings Specialized Software Program.  Data Entry, Data Analysis, Report writing, Budget Preparing, Writing Proposals & Presentation. PROFESSIONAL EXPERIENCE Sales Coordinator. Ferm Marketing, Dar Es’ Salaam, Tanzania.        Jan 2020-Nov 2021 Coordinate sales team by managing schedules, filing important documents and communicating relevant information. Ensure the adequacy of sales-related equipment or material. Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports. Handle the processing of all orders with accuracy and timeliness. Inform clients of unforeseen delays or problems. Monitor the team’s progress, identify shortcomings and propose improvements. Sales Agent. Nov 2017-Dec 2019 RUSTIQ Company LTD, Dar Es’ Salaam, Tanzania.      Establish relationships with new customers. Maintain and grow relationship with existing customers. Identify and respond to client needs. Strive to improve customer satisfaction through excellent customer service. follow up on customer orders as necessary. Barack Michael George Tupa Page 2 of 2 Project Manager. Nov 2015- Sep 2017 SPHERE HOME DESIGN LTD, Dar Es’ Salaam, Tanzania.      Defining project objectives, project scope, roles & responsibilities. Defining resource requirements and managing resource availability &allocation – both internal and third party. Outlining a budget based on requirements and tracking costs to deliver projection budget. Preparing a detailed project plan to schedule key project milestones, work streams & activities. Managing delivery of the project according to this plan. VOLUNTEER EXPERIENCE CUSTOMER EXECUTIVE – BANKING. AXIS BANK, Hyderabad, India.      Mar,2015- Aug,2015 Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. EDUCATION Bachelor of Commerce in Accounting. Kakatiya University, Hyderabad, India July,2011-July,2014 Diploma in Computer Hardware and Networking. Integrated Institute of Education Technology (iiet) Jan,2011-July,2011 Certificate in Business Administration. Integrated Institute of Education Technology (iiet) Jan,2011-July,2011 REFERENCES Happiness Mabula Kasuka Rustiq Company Ltd.(Head of Sales) Dar Es’ Salaam, TANZANIA. - Email:- Prof. Leela Ramesh Gurung Kakatiya University. (Lecturer) Hyderabad, INDIA. - Email:-