Banjo Matthew Oluwasesan

I am an expert customer support professional with a strong blend of technical knowledge, communication skills, and emotional intelligence, dedicated to delivering exceptional service. With several years of hands-on experience in both in-person and remote customer-facing roles, I excel at handling a wide range of inquiries—from basic product questions to complex issue resolution.

My background spans multiple support channels, including phone, email, live chat, and social media, ensuring that customers receive consistent, responsive assistance across platforms. I take pride in my ability to communicate clearly and professionally, both verbally and in writing. As an attentive listener, I make it a priority to fully understand each customer’s needs before offering thoughtful, effective solutions.

Patience, empathy, and a calm, composed demeanor enable me to manage challenging or emotionally sensitive interactions with professionalism and care. I’m also a strong problem solver with keen analytical skills, capable of identifying root causes and implementing efficient resolutions. I'm highly proficient with customer service tools such as CRMs, ticketing systems, and knowledge bases, with hands-on experience using platforms like Zoho, Salesforce, and Freshdesk.

Adaptability is one of my core strengths. I learn new systems and products quickly and thrive in dynamic, fast-paced environments. I regularly contribute to internal process improvements and enjoy mentoring new team members to help elevate team performance. I also provide valuable customer feedback to product and development teams to drive user-focused improvements.

Above all, my goal in every interaction is not only to resolve issues but to ensure each customer feels heard, supported, and valued—building lasting trust and loyalty in the process.