Bambi Espanola Cabalcar

Bambi E. Cabalcar Virtual Assistant - -Bacolod City, Negros Occidental CORE COMPETENCIES Organizational Acumen Effective Communication Proactive Initiative Technical Proficiency Strong Time Management High Adaptability and Reliability TRAININGS PROFESSIONAL SUMMARY With over ten years of proven experience in providing pivotal administrative and operational support across various sectors, most notably within the real estate and property management domain. My specialized background includes comprehensiveoversight of tenant communications, meticulous leasecoordination, precise rent tracking, and efficientmanagement of maintenance requests, directlycontributing to streamlined property operations.Leveraging advanced proficiency in GoogleWorkspace, Microsoft Office, and Zoom, I ensureseamless remote collaboration and sustainedproductivity. My professional hallmarks include exceptionalorganizational prowess, versatile adaptability, and anunwavering commitment to confidentiality,consistently delivering dependable, precise, andresults-oriented virtual support that enablesbusinesses to enhance efficiency and achieve theirstrategic objectives. Cold Calling Lead Generation Social Media Management Email Marketing Property Management Web Designing EDUCATION Bachelorof Science in Information Technology SKILLS Virtual Assistant Scheduling Communication Call calibrations and Data Analysis Report Analysis and Presentation Property Management Tenant Relations &Communication Lease Administration Rent Collection & Financial Support Administrative & Compliance Resident Retention and renewals Executive Assistant Data Entry Document preparation Meeting Coordination Schedule Management Travel and Hotel Bookings Transaction Coordinator Contract Generation and Management Maintenance Request Rent Tracking Customer Service Representative Technical Support Call Handling & Information Delivery Conflict Resolution & Issue Escalation Order Processing & Complaint Handling WORKING EXPERIENCES April 2024 – January 2025 General Virtual Assistant MYM - INTERNATIONAL (Dubai, UAE) ·Organize communication viaemails and phone calls· Organize meetings٫ travels and accommodations · Manage contact lists and organize managers’ calendars · Create and review customer spreadsheets and keep online records ·Conduct market research and report on the results · Prepare presentations when necessary · Maintain confidentiality of the clients records esp. personal ones March 2021 – January 2024 Customer Service Representative TRANSCOM International Follows the required interactive troubleshooting guide consistently to resolve the customer’s service issue on the first call Demonstrates ability to establish and maintain effective relationships with customers · Effectively gains the customer’s cooperation to work through the troubleshooting process · Relates well to the customer; demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem solving skills), professional communications and intern/external customer interactions · Works independently and seeks supervisor support when necessary · Interacts with customers via telephone or email to assist with a variety of inquiries and issues Feb 2010 – August 2018 Property Management / Transaction Coordinator First Group International Handle all aspects of the tenant lifecycle, from marketing and screening to lease enforcement, complaint resolution, and managing move-outs or evictions. Responsible for collecting rent, managing deposits, budgeting, tracking expenses, paying bills, and providing comprehensive financial reports to property owners. Overseeing all routine and preventative maintenance, coordinating repairs, supervising vendors, and conducting regular inspections to ensure the property's upkeep. Ensures strict adherence to all local, state, and federal housing laws, meticulously manage lease documents, and enforce all contractual obligations. Overseeing various service providers and contractors to ensure efficient and quality property services. Identify and mitigate potential risks, ensure proper insurance coverage, implement safety protocols, handle emergencies, and remain compliant with all relevant laws and building codes. WORKING EXPERIENCES TECHNICAL PROFICIENCIES Feb 2011 – August 2018 Office Administrator In charge for the application of online accounts towards Local authorities (e.g. Dubai Municipality, Immigration, Labour) In charge of the staffs medical insurance, and of the company building and property insurance Establish relationship with the Government and Private offices as required Establish and maintain efficient filing system. Organize administration staff leave plans, sick leave records and staffing requirements. Act as HR Administrator, and act as Accounts representative Prepare administration staff time and attendance Keeping confidential files and info ’s of the Company Responsible for coordinating and relaying the message of top management to the rest of the staff March 2009 – Feb 2011 Executive AssistanttoThe Managing Director First Group International Filter calls, emails and handling queries on principals behalf Undertake confidential correspondence on behalf of MD and provide a full secretarial support service Attend meetings and take confidential minutes and action points where necessary. Follow up works for pending and feedback Responsible for the principals flight booking and hotel reservations within the country and abroad Liaising with staff, clients, etc., accordingly Organizing travel and preparing complex travel itineraries June 2006 –2009 Sales & Marketing Coordinator Shaheen Tyres Company Rashidiya, Dubai, U.A.E. October 2004 – June 2006 Indoor Sales Secretary PITCO Trading L.L.C. Al Aweer, Dubai, UAE September 2003 – September 2004 Legal Secretary Fondevilla Jasarino Young Rondario & Librojo Law Offices Ortigas Center, Philippines