Balogun Zainab Yetunde

BALOGUN ZAINAB YETUNDE Durumi, Abuja Nigeria--PROFESSIONAL SUMMARY Resourceful and dedicated Customer Service Specialist with extensive experience in virtual assistance, lead generation, email marketing, telemarketing, and telehealth services. Adept at handling customer inquiries, troubleshooting issues, and maintaining high satisfaction levels through effective communication and problem-solving. Committed to driving business growth and customer loyalty through exceptional service, relationship management, and a focus on efficiency. Skilled in CRM systems, email management, and administrative support with a strong ability to manage multiple priorities in remote work settings. KEY SKILLS ●​ Customer Service Excellence: Expertise in addressing customer needs via phone, email, and live chat. Proficient in resolving issues, troubleshooting, and ensuring satisfaction. ●​ Lead Generation & Telemarketing: Experienced in leveraging platforms like Apollo.io, Yelp, and Zillow to generate high-quality leads, cold calling, and nurturing client relationships to increase sales and revenue. ●​ CRM Management: Proficient in utilizing CRM tools to manage customer interactions, track sales pipelines, and maintain accurate records. ●​ Virtual Assistance & Administrative Support: Skilled in managing calendars, scheduling appointments, email correspondence, and organizing meetings in a remote work environment. ●​ Technical Troubleshooting: Capable of guiding customers through technical issues, providing product feature guidance, and ensuring seamless user experience. ●​ Communication & Research: Strong verbal and written communication skills, with expertise in researching and tailoring solutions to meet customer needs. ●​ Google Suite, Microsoft Office (Excel, Word), Dropbox, CRM platforms ●​ Communication Platforms: Zoom, Google Meet, Microsoft Teams ●​ Customer Support**: Zendesk, Freshdesk, LiveChat WORK EXPERIENCE Virtual Support Assistant Digital Witch IT Academy (Remote) September 2024 – Present ●​ Manage calendars, schedule meetings, and ensure efficient time management for internal and external stakeholders. ●​ Organize virtual meetings via Zoom, ensuring smooth communication and client engagement. ●​ Collect and analyze customer feedback through Google Forms, contributing to service improvement. ●​ Provide comprehensive administrative support, including travel and accommodation arrangements. Telemarketing and Lead Generation Specialist Mama K Sales Abuja June 2022 – August 2024 ●​ Led lead generation efforts through cold calling and researching potential clients on platforms like Apollo.io, Yelp, and Zillow. ●​ Nurtured leads through the sales funnel, converting prospects into loyal clients. ●​ Managed customer interactions and communications through CRM, tracking sales activities and ensuring prompt follow-up. ●​ Developed and maintained a comprehensive sales pipeline, contributing to revenue growth. Customer Support Happy Saloon (Remote) February 2021– May 2022 ●​ Served as the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat. ●​ Troubleshoot technical issues, guided customers through product features, and processed orders, returns, and refunds. ●​ Maintained detailed and accurate records of customer interactions in CRM. ●​ Collaborated with cross-functional teams to escalate complex issues, ensuring efficient resolution. ●​ Continuously identified areas for improvement in customer support processes, contributing to the development of best practices. EDUCATION Second Class Upper Division Ambrose Alli University – Edo State, Nigeria | 2022 CERTIFICATIONS Customer Support Training Certification| Digital Witch IT Academy | 2024 Telemarketing Training Certification| Digital Witch IT Academy |2024