Balachandar Bokam

Balachandar Bokam PACS Support ENGINEER ● ● ● Over 5 years’ experience managing healthcare IT systems (PACS, HIMS,DICOM ,HL7), ensuring robust data security and regulatory compliance. Enhanced system reliability, achieving roughly 20% improvement in uptime through proactive troubleshooting and support. Expert in virtualization, server administration, and vendor coordination, aligning IT operations with clinical engineering supportability. WORK EXPERIENCE Radiogram pvt ltd PACS Implementation Engineer ● ● ● ● ● ● ● ● ● ● ● Installed and configured PACS systems in hospitals and clinics. Integrated PACS with HIS and RIS, improving workflow efficiency. Installed, configured, and maintained PACS, HL7, and DICOM systems to ensure seamless integration and data exchange across hospital and clinical environments Configured CT, MRI, and X-ray imaging devices to interface seamlessly with PACS, contributing to enhanced diagnostic support. Delivered targeted training and support to clinicians, boosting effective PACS usage. Resolved technical issues in PACS and medical imaging, reducing system downtime by roughly 15%. Collaborated with vendors and IT teams during installations and upgrades, ensuring timely project execution. Developed comprehensive user guides, reports, and documentation to support system implementation. Tested systems pre-deployment to ensure operational readiness and minimize post-launch issues. Monitored daily operations and maintained system performance to sustain continuous service delivery. Assisted in cross-functional project meetings to align medical equipment onboarding with IT support and clinical strategies. INHS Kalyani Hospital System Administrator ● ● ● ● ● Jul 2025 - Present Dec 2018 - Mar 2023 Managed system administration at INHS Kalyani Hospital Naval Hospital, ensuring continuous IT operations. Collaborated with the GE PACS team to diagnose and resolve a critical imaging system issue, restoring full functionality and ensuring efficient PACS server operation. Supported the implementation and testing of hospital management software on application servers, enhancing system performance. Leveraged Hyper-V virtualization to optimize server management. Optimized security and performance by implementing timely security patches and updates. ● ● ● ● ● ● ● ● ● Executed system installation, configuration, and upgrades for operating systems and MS Office, supporting approximately 100 users. Ensured alignment of server hardware, OS, and software with organizational standards, supporting strategic business plans. Partnered with the IT team and project managers to ensure continuous server uptime and promptly resolve technical issues. Managed OS and MS Office activations for seamless service delivery. Delivered prompt technical support to end users. Configured network printers and troubleshooted system and printer issues to enhance operational efficiency. Monitored and maintained computer systems and printers, ensuring reliable performance. Set up new PCs to support rapid staff onboarding. Assisted in IT project planning and data analysis for infrastructure forecasting and portfolio management. EDUCATION JNTU-Kakinada University | West Godavari Bachelor's Degree, Computer Science & Engineering SKILLS Clinical Engineering & Medical Equipment: PACS & RIS Integration, Medical Imaging & Radiology Workflow, DICOM & HL7 Standards, Vendor Coordination & System Upgrades, Medical Equipment Supportability Project Management & IT: Server & Database Management, IT Troubleshooting & Problem Resolution, Project Coordination, Data Analysis, Forecasting Systems & Security: Virtualization (VMWare, Hyper-V), OS Installation (Windows, Linux), Cybersecurity (Patch Management), MS Office & Outlook Configuration, Spreadsheets & Databases LANGUAGES English, Telugu.