Badmus Bisola Bisoye

BISOLA BISOYE BADMUS​ Customer Service Representative | Freelance Content Writer​ Enugu, Nigeria | - |- PROFESSIONAL SUMMARY Dedicated and adaptable professional with experience in customer service and content creation. Proven ability to deliver responsive, empathetic, and effective support across phone, WhatsApp, email, and social media channels. Skilled at handling inquiries, resolving complaints, and enhancing customer loyalty. As a freelance content writer, Bisola creates SEO-optimized blog posts, web copy, and social media content tailored to diverse industries. Known for meeting tight deadlines, aligning with brand voice, and producing engaging, high-quality work. Thrives in remote roles and fast-paced environments. PROFESSIONAL EXPERIENCE Customer Service Representative (Remote)​ ShopEase, Lagos, Nigeria​ Jan 2024 – Feb 2025 ●​ Provided multi-channel customer support, ensuring quick resolution and customer satisfaction. ●​ Handled inquiries on orders, deliveries, and complaints while maintaining service quality. ●​ Built trust with clients through tailored support and follow-ups. ●​ Recommended products to meet customer needs, contributing to upselling. ●​ Represented the brand with professionalism and empathy during issue resolution. Freelance Content Writer (Remote)​ Verity Media Group, Lagos, Nigeria​ Jan 2024 – Dec 2024 ●​ ●​ ●​ ●​ ●​ Produced SEO-friendly articles, web content, and social media posts across industries. Collaborated with editors to meet client briefs and brand tone. Conducted thorough research to craft informative, optimized content. Maintained consistency in delivering quality content under tight deadlines. Adapted writing style to suit various platforms and audiences. EDUCATION B.Sc. Microbiology​ Federal University of Agriculture, Abeokuta | 2018 – 2023 KEY SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Multi-Channel Customer Support Complaint Handling & Product Knowledge CRM & Order Management Tools SEO Content Writing & Blogging Digital Copywriting Client Relationship Management Remote Team Communication Time Management & Organization Attention to Detail