Babayemi Funmilola Mary

Babayemi Funmilola Mary Professional Summary Dedicated and personable Customer Service Representative with over five years of experience in customer-facing roles within the solar and microfinance industries. Skilled in client relationship management, sales support, and conflict resolution. Known for strong communication abilities, attention to detail, and a passion for delivering outstanding customer experiences. Currently enhancing professional expertise with industry-recognized certifications in customer service and business management. Work Experience • Customer and Sales Representative Citygate Global Investment (Microfinance Institution), Lagos 2020 – 2022 • - Handled daily customer inquiries and resolved complaints efficiently. • - Promoted financial products and services, helping increase customer retention. • - Maintained accurate customer records and supported loan processing. • Customer and Sales Representative Novel Solar Integrated Services, Lagos 2017 – 2019 • - Engaged clients on solar energy solutions, addressing product inquiries and complaints. • - Achieved consistent sales targets through effective communication and follow-up. • - Delivered after-sales support and ensured customer satisfaction. Education Diploma, School of Orthopedic Cast Technology (2014) Certifications • - Customer Service Management – HP Life (May 2025) • - Customer Service Essentials – Great Learning (May 2025) • - Diploma in Customer Care Skills and Telephone Etiquette – Alison (May 2025) • - Diploma in Business Management – Udemy (October 2023) Skills • - Excellent verbal and written communication • - Conflict resolution and complaint handling • - CRM tools and data entry • - Sales and negotiation • - Multitasking and time management • - Customer needs assessment • - Team collaboration and support Languages English (Fluent)