Babayemi Funmilola Mary

Babayemi Funmilola Mary Virtual Assistant|Customer Service A REL I ABL E PARTNER F OR YOUR ONL I NE BUSI NESS Babayemi Funmilola Mary Virtual Assistant|Customer Service 2 years Experience as a Virtual Assistant 4 years of Experiences as a Customer Service Representative A skilled Virtual Assistant, dedicated to helping businesses and professionals stay organized, productive, and stress-free. From managing emails and scheduling appointments to handling customer support, research, and social media, I take care of the behind-thescenes work so my clients can focus on what matters most. Working remotely, I bring flexibility, efficiency, and reliable support—making me the go-to partner for smooth operations and business growth. A dedicated Customer Service Representative with a passion for delivering exceptional experiences. I handle customer inquiries, resolve issues, and provide accurate information with professionalism and empathy. By actively listening and communicating clearly, I ensure every customer feels valued and supported, helping to build trust and strengthen relationships between the business and its clients. 02 My story Why I switched to a home-based job Home-based work gives me the freedom to deliver excellence from anywhere, while balancing career and family life.” 03 My areas of expertise What I can do for you 04 Virtual Assistant Email and calendar management Appointment scheduling and reminders Online research and data entry Social media management and content posting Document preparation and file organization Task and project coordination Customer support and inquiry handling Customer Services Professional phone, email, and chat support Handling customer inquiries and complaints with empathy Providing accurate product/service information Order processing and follow-ups Conflict resolution and problem-solving Maintaining customer records and databases Building and maintaining positive client relationships Meeting performance and service quality targets Basic bookkeeping and record keeping How I work on a daily basis Social Media Plan – Virtual Assistant & Customer Service Attract clients for Virtual Assistant and Customer Service services. Showcase expertise and build trust in your skills. Engage with potential clients and build a loyal audience. Generate leads that turn into paying customers 05 Deploy strategy on select channels. I use Facebook, Instagram, LinkedIn, and WhatsApp to showcase my Virtual Assistant and Customer Service expertise. Each platform is leveraged for its unique strengths—building community, sharing visuals, networking professionally, and connecting directly with clients—ensuring my services reach the right audience and drive meaningful engagement. Analyze and track success. I monitor the performance of my Virtual Assistant and Customer Service activities by tracking key metrics such as response time, client satisfaction, task completion rates, and engagement levels across communication channels. Regular analysis helps me identify what’s working, refine strategies, and deliver consistent, measurable results for clients. Certifications Customer Care Skills and Telephone Etiquettes Business Management Customers Service Management Executive Assistant Customer Service Essentials 07 Types of clients I work with Small Business Owners seek administrative, schedule and customer support. manage daily operations and stay organized. E-commerce Store Owners require order process, customer inquiry handle, and product list support. Coaches and Consultants need appointment set, client follow-ups, and social media management. Nonprofit Organizations looking for remote administrative assistance and community engagement. Busy Professionals who want to delegate tasks to save time and improve productivity. 09 My tools for online success Google Space LiveChat / Tawk.to Productivity apps I’m proficient in Calendly Microsoft office Click Up 11 Reviews from my clients Fatoki Abel Yetunde Kumuyi Tolulope Esther CEO, Abionix Co. Ltd Chief Accountant, Accion MFB CEO, Best Travels & Logistics Working with Funmilola has been a gamechanger for my business. She’s highly organized, proactive, and always delivers on time. From managing my calendar to handling research tasks, she makes my workday so much easier. I can finally focus on growing my business without worrying about the small details Funmilola handled our customer inquiries with patience and professionalism. She resolved issues quickly and always left customers feeling valued. Her communication skills and empathy truly strengthened our relationship with our clients. I hired Funmilola for both administrative support and customer service, and she exceeded expectations in both areas. She is efficient, attentive to detail, and a pleasure to work with. My customers are happier, and my workload is lighter thanks to her support Let's work together Email- Ways to reach out Linkedin https://www.linkedin.com/in/funmilolamary-? Phone - 15