Babatunde Ogunnowo

BABATUNDE OGUNNOWO Lagos State, Nigeria | - |- PROFESSIONAL SUMMARY Results-driven Customer Service and Sales Specialist with over 5 years of experience in providing exceptional client support, resolving inquiries, and driving sales growth. Adept at managing multi-channel communication (email, phone, and live chat), optimizing customer retention strategies, and implementing process improvements. Proficient in using CRM tools (Zendesk, Freshdesk, HubSpot) to streamline customer interactions and enhance business operations. Strong problem-solving and cross-functional collaboration skills to ensure customer satisfaction and revenue generation. CORE SKILLS & TECHNICAL PROFICIENCY           Customer Support & Issue Resolution Lead Generation & Sales Strategies Email & Live Chat Support Inventory & Order Management Marketing Coordination & Campaign Planning CRM & Digital Tools: Zendesk, Freshdesk, HubSpot, Salesforce Google Workspace & Microsoft Office Suite Process Optimization & Performance Metrics Cross-functional Team Collaboration Policy Development & Implementation PROFESSIONAL EXPERIENCE Customer Service Representative / Sales Specialist Peculiar Touch Travels – Lagos State, Nigeria June 2022 – December 2024    Provide multi-channel customer support via email, phone, and live chat, ensuring prompt issue resolution and a seamless customer experience. Handle inquiries, complaints, and escalations, achieving a 20% increase in customer retention through proactive engagement. Collaborate with sales teams to optimize customer solutions, leading to a 15% increase in revenue via upselling and cross-selling.  Maintain CRM databases for tracking customer interactions, improving follow-ups, and enhancing service quality. Customer Service Officer Marshal Homes & Property Service – Lagos State, Nigeria August 2020 – April 2022    Managed client inquiries related to property services across multiple channels, maintaining a 95% customer satisfaction rating. Conducted in-depth investigations into customer grievances, coordinating with internal teams to resolve issues efficiently. Developed customer communication strategies, improving long-term client relationships and trust. Customer Support Specialist Ennieplus Fish Farms – Lagos State, Nigeria June 2019 – May 2020    Delivered outstanding customer support, resolving product-related issues, leading to an 18% increase in customer retention. Collaborated with operations and product teams to improve customer experience and service efficiency. Assisted in the creation of customer loyalty programs, strengthening client relationships and boosting brand reputation. EDUCATION B.Sc. Economics Olabisi Onabanjo University, Ogun State, Nigeria September 2004 – September 2008 ADDITIONAL INFORMATION    Availability: Open to full-time, remote opportunities Languages: Fluent in English Professional Development: Continuous learning in customer relations, sales strategies, and CRM software.