BABATUNDE OGUNNOWO
Lagos State, Nigeria | - |-
PROFESSIONAL SUMMARY
Results-driven Customer Service and Sales Specialist with over 5 years of experience in
providing exceptional client support, resolving inquiries, and driving sales growth. Adept at
managing multi-channel communication (email, phone, and live chat), optimizing customer
retention strategies, and implementing process improvements. Proficient in using CRM tools
(Zendesk, Freshdesk, HubSpot) to streamline customer interactions and enhance business
operations. Strong problem-solving and cross-functional collaboration skills to ensure customer
satisfaction and revenue generation.
CORE SKILLS & TECHNICAL PROFICIENCY
Customer Support & Issue Resolution
Lead Generation & Sales Strategies
Email & Live Chat Support
Inventory & Order Management
Marketing Coordination & Campaign Planning
CRM & Digital Tools: Zendesk, Freshdesk, HubSpot, Salesforce
Google Workspace & Microsoft Office Suite
Process Optimization & Performance Metrics
Cross-functional Team Collaboration
Policy Development & Implementation
PROFESSIONAL EXPERIENCE
Customer Service Representative / Sales Specialist
Peculiar Touch Travels – Lagos State, Nigeria
June 2022 – December 2024
Provide multi-channel customer support via email, phone, and live chat, ensuring prompt
issue resolution and a seamless customer experience.
Handle inquiries, complaints, and escalations, achieving a 20% increase in customer
retention through proactive engagement.
Collaborate with sales teams to optimize customer solutions, leading to a 15% increase in
revenue via upselling and cross-selling.
Maintain CRM databases for tracking customer interactions, improving follow-ups, and
enhancing service quality.
Customer Service Officer
Marshal Homes & Property Service – Lagos State, Nigeria
August 2020 – April 2022
Managed client inquiries related to property services across multiple channels,
maintaining a 95% customer satisfaction rating.
Conducted in-depth investigations into customer grievances, coordinating with internal
teams to resolve issues efficiently.
Developed customer communication strategies, improving long-term client relationships
and trust.
Customer Support Specialist
Ennieplus Fish Farms – Lagos State, Nigeria
June 2019 – May 2020
Delivered outstanding customer support, resolving product-related issues, leading to an
18% increase in customer retention.
Collaborated with operations and product teams to improve customer experience and
service efficiency.
Assisted in the creation of customer loyalty programs, strengthening client relationships
and boosting brand reputation.
EDUCATION
B.Sc. Economics
Olabisi Onabanjo University, Ogun State, Nigeria
September 2004 – September 2008
ADDITIONAL INFORMATION
Availability: Open to full-time, remote opportunities
Languages: Fluent in English
Professional Development: Continuous learning in customer relations, sales strategies,
and CRM software.