Babatunde Ogunnowo

I have more than five years of expertise as a customer service and sales specialist, handling consumer questions, providing outstanding client support and utilizing innovative sales approaches to propel business expansion. I have effectively managed client relationships, boosted revenue and improved brand loyalty in a variety of industries, including tech and real estate.

In my previous roles, I have developed strong problem-solving and communication skills, allowing me to efficiently handle customer concerns, offer tailored solutions and maintain high levels of customer satisfaction. My ability to upsell and cross-sell products and services has contributed to increased revenue and business expansion. I am also proficient in lead generation and appointment setting, consistently exceeding performance targets by engaging potential clients through cold calling, email outreach, and follow-ups.

I have a lot of expertise managing customer interactions, tracking sales pipelines and optimizing engagement strategies with CRM platforms like HubSpot and Salesforce. I can recognize trends, comprehend consumer preferences and apply focused sales techniques thanks to my experience in market research and data analysis. I am also proficient in streamlining processes and increasing productivity using programs like Microsoft Office, Google Workspace, Freshdesk, and Zendesk.

In addition to sales and customer service, I am very good at strategic planning and project management, which guarantees efficient teamwork and seamless corporate operations. Organizations have benefited from my abilities to evaluate client input and make necessary adjustments to improve customer satisfaction and service delivery.

I love solving problems, interacting with customers and expanding my business. I work best in fast-paced settings where I can use my abilities to produce outcomes. I offer a proactive and results-driven approach to every function, whether it is customer service strategy optimization, sales closing, or client relationship management.