Babalola Olayinka

BABALOLA, OLAYINKA CUSTOMER SERVICE REPRESENTATIVE CONTACT PROFILE EXPERIENCE EMAIL ADDRESS - Ondo, Nigeria PHONE - A customer-focused professional with expertise in delivering exceptional service, resolving issues efficiently, and enhancing customer satisfaction in fast-paced environments. Proficient in remote communication tools, administrative support, and problem-solving to streamline operations and improve customer engagement. ADMINISTRATIVE ASSISTANT ONDO STATE ENTREPRENEURSHIP AGENCY OCTOBER 2024 - DECEMBER 2024 Coordinated logistics for the Global Entrepreneurship Festival, managing relationships with 100+ international stakeholders, including partners, sponsors, and participants. Managed over 10000+ email correspondences weekly and created unique coupon codes for over 500 affiliates, ensuring seamless communication and event organization. Arranged travel and accommodations for 100+ speakers and staff, achieving 100% on-time arrivals and optimizing event logistics. Provided virtual administrative support, increasing operational efficiency by 25% through improved workflow automation and document management. CUSTOMER SERVICE REPRESENTATIVE WEQASA COMPANY JANUARY 2022 - DECEMEBER 2022 Handled an average of 40+ customer calls daily, efficiently resolving inquiries and concerns to enhance customer satisfaction. Managed customer interactions across multiple social media platforms, ensuring a prompt, professional, and engaging online presence. Processed customer orders and resolved complaints, achieving a 95%+ resolution rate and exceeding satisfaction expectations. Retained 80% of new customers, contributing to an increase in repeat business. CREATIVE DIRECTOR KICH FASHION HOME MAY 2016 - APRIL 2020 Led the creation of 1000+ fashionable designs, increasing brand visibility and boosting sales. Collaborated with cross-functional teams to develop and execute marketing campaigns, driving 30% higher customer engagement and contributing to revenue growth. Mentored and trained 30+ junior team members, fostering a positive work environment and improving team productivity. Conducted market research on 100+ fashion trends, ensuring designs aligned with consumer preferences and industry demands. SKILLS EDUCATION TIME MANAGEMENT EFFECTIVE COMMUNICATION MICROSOFT OFFICE ATTENTION TO DETAIL PROJECT MANAGEMENT EKITI STATE UNIVERSITY, ADO EKITI BA, LINGUISTICS AND NIGERIAN STUDIES SEPTEMBER 2010 - DECEMBER 2015 CERTIFICATIONS Chartered Post-Graduate Diploma in Customer Relationship Management, 2017 Virtual Assistant Skills Certification, 2024