Babalola Olayinka

I am a highly skilled Virtual Assistant and Customer Support Professional with a strong background in administrative support, customer service, content creation, and digital communication. I help busy entrepreneurs, startups, and small businesses stay organized, enhance their customer relationships, and manage daily operations effectively. With experience across various industries including fashion, hospitality, entrepreneurship development, and tech , I bring versatility, reliability, and a client-focused approach to every role.

As a Virtual Assistant, I specialize in managing calendars, organizing emails, coordinating travel, preparing documents, tracking expenses, and handling client communications. I take pride in my ability to streamline workflows and ensure that my clients stay on top of their priorities. I recently completed a case study challenge in travel management for a tech startup CEO, where I planned travel itineraries, managed bookings and expenses, and ensured seamless communication across different time zones.

In my role as a Customer Support Specialist, I’ve handled live chat, phone, and email communications, resolving customer inquiries with professionalism and empathy. I am experienced in using tools like Zendesk, HubSpot, and Google Workspace to manage customer data and enhance client satisfaction. My ability to listen actively and respond thoughtfully allows me to build trust and improve overall customer experience.

I also work as a Social Media Manager for Aduke Pot Restaurant, where I plan content calendars, create engaging posts, and interact with followers to build brand loyalty. In addition, I serve as a Copywriter for Brandaro NG, crafting articles and brand content that communicate the company’s values and attract ideal clients.

Previously, I served as an Administrative Assistant at the Ondo State Entrepreneurship Agency, supporting internal operations through data entry, event coordination, scheduling, and document management. I also have a creative background as a Creative Director in the fashion industry, where I managed branding, styling, and campaign development.

Skills & Tools:

Google Workspace, Microsoft Office Suite, Slack, Asana, Trello, Notion, Canva, CRM systems, Time Management, Communication, Problem-Solving, Customer Relationship Management.

Overall, I help businesses grow by handling the tasks that keep them running. My goal is to provide dependable, organized, and high-quality support that allows clients to focus on big-picture goals while I take care of the details.