Babacar Diallo

Babacar Diallo -COMPUTER TECHNICIAN -COMPUTER SUPPORT TECHNICIAN -SYSTEM TECHNICIAN AND NETWORKS -COMMUNITY MANAGER SKILLS • • • • -31 Place Bellecour 69002 Lyon ABOUT ME Systems and Network Professional IT Technician with 11 years of experience, I am seeking a position with a dynamic Administration • - company that offers a 100% remote customer experience. With 8 years of experience with Excellent diagnostic and ITIL, Google IT Support, CISCO certifications, I have developed a solid expertise in managing troubleshooting skills network issues, deploying and configuring new applications, installing new hardware and resolving user issues. I am a good communicator and trainer and am known for my ability to IT Maintenance dissect complex ideas and explain them in understandable terms. ITIL As a hotline support technician with knowledge of Zendesk and SAAS solutions, I receive Computer networks: Cabling, calls and emails from customers and record their requests in order to direct them to a solution. Configuration and settings of I have the ability to diagnose, identify the problem, formulate it and solve it remotely. Switches, Routers, Firewalls, DNS, LAN, WAN, VLAN • • Microsoft Windows Linux (Debian, Ubuntu, Fedora... . ) • • • Linux mode Shell - Unix Mac OS , iOS Serveurs : Windows Server, EXPERIENCE COMPUTER SUPPORT TECHNICIAN • Linux Server • • • • • Microsoft Office Office 365 Google Suite Cloud 05/2022 – Present Paris, - MFI (Météo France International) France Ensure the performance of a multi-site computer park composed of 2700 PCs, 550 printers, 7 physical servers, 140 virtual servers, and 6 routers • Diagnose and resolve network, hardware, and software problems in the IT environment • Set up and administer a network of computers and databases containing production, user and customer information Virtualization: VMware ESXi, • Write and update technical memos for users and internal procedures related to the IT activity vSphere Client, Hyper-V, • Train and assist 890 users on the use of the company's software ProxMox • Security: Encryption protocols, Firewall, Firewall, DMZ, Anti-intrusion, Antivirus, VPN. • DataBase : SQL Server, MySQL, Oracle, MariaDB, PostgreSQL • • • • OpenERP , CRM Solutions SAAS • Cabling the network, configuring workstations, printers, fixed and mobile telephony • Configure Active Directory and manage accounts for 3400 users (create, delete, update) • Diagnose and resolve Internet and network connectivity issues between domains and take appropriate action to restore service; contact ISP if necessary • French: Excellent oral and Native English: Very good oral and written communication skills 05/2020 – 04/2022 Toulouse - MFI (Météo France International) France Zendesk Platform written communication skills - • COMPUTER TECHNICIAN Install and configure firewalls and antivirus software, as well as cloud-based security solutions, blocking virtually all attacks • Perform remote diagnostics and ticket tracking on GLPI for 15 users per day SUPPORT TECHNICIAN-HELP DESK FOR LINUX REMOTE JOB 11/2015 – 02/2020 FORMATION Licence pro Networks and Telecommunications Berne, Rosari IT Serves -Suisse • Help Desk Level 1 & 2 (with CRM management software in use) • Head of the penalty payment of the support (evening and weekend) Marne la Vallée • Solving IT problems for customers 2009 • Implementation of IT infrastructure • Advice on corporate IT strategy • Establishing a security policy • Prospecting, development of customer base, market research University of Paris-Est CERTIFICATIONS ITIL Cegos Training Center 2012 CCNA Orsys Training Center 2009 NETWORK AND WINDOWS SUPPORT TECHNICIAN-REMOTE JOB Berne, Rosari IT Serves -Suisse 12/2011-01/2015 • Administration with Linux servers with DBMS with SQL and ORACLE - Policies of safety systems • Audit computer networks / -Installations computer networks • Provide troubleshooting via remote takeover • Receiving treatment hotline call • Monitoring of internal helpdesk software • Remote troubleshooting • On-site visit for technical troubleshooting TECHNICAL MANAGER Casablanca , Edge Interactive Morocco • Head of a production team of 28 people • Manage messages of SFR customers, or FREE BOUGYES TELECOM • Moderate messages received before putting them into service 08/2009-10/2011