Babacar Diallo

I am an IT technician with over 11 years of experience, specializing in 100% remote technical support and development within Linux and Windows environments. Throughout my career, I have developed advanced expertise in system administration, remote troubleshooting, and database management, ensuring rapid and effective responses to user needs.

In Linux environments, I excel in server administration (Debian, Ubuntu, Fedora) and database management with tools like SQL Server, MySQL, and Oracle. During my tenure at Rosari IT Serves in Switzerland, I handled the configuration and maintenance of complex systems remotely, resolved issues using remote access tools, and reinforced the security of my clients’ IT infrastructures. These tasks required a high level of precision and responsiveness to keep critical systems running optimally.

In Windows environments, I managed complex infrastructures, including Active Directory administration for thousands of users, firewall configuration, and implementing cloud-based security solutions. My work also involved diagnosing and resolving network, hardware, and software issues remotely while maintaining high standards of performance and security. My efforts successfully blocked numerous attack attempts and ensured service continuity.

My technical skills are further validated by recognized certifications such as ITIL and CCNA, which demonstrate my ability to adhere to best practices in IT service and network management. I am also experienced in using modern tools like GLPI for ticket management and Zendesk for customer support, enabling me to efficiently track requests and resolve incidents within tight deadlines.

What sets me apart is my ability to combine technical expertise with a pedagogical approach. I have frequently taken on key roles in assisting users and providing training, simplifying complex concepts to ensure smooth adoption of solutions. My aptitude for operating in demanding environments, coupled with my adaptability, makes me particularly effective in remote work settings.

I am driven by the opportunity to tackle new technical challenges and contribute to the success of remote projects. My strong problem-solving skills, advanced knowledge of Linux and Windows systems, and ability to deliver results in high-pressure situations make me an asset to any team seeking a dedicated and skilled IT technician.