Azunda Favour Nnennaya

AZUNDA FAVOUR NNENNAYA Admin. Assistant | Customer Support Specialist ABOUT Customer Service Specialist and Virtual Assistant with Education a proven ability to manage client communication, resolve issues, and streamline Bachelor of Science (BSc) in administrative operations. Skilled in CRM tools, data Geology entry, email management, and scheduling, with U n i ve rs i ty o f Ca l a ba r, Ca l a ba r, N i g e ri a . strong multitasking and organizational skills. Aims at delivering exceptional service experiences, improving customer satisfaction, and supporting business productivity. EXPERIENCE Certification Customer Support Aug. 2025 - Oct. .2025 In-demand IT Skills, Digital Witch IT Solutions Institute. Digital Witch IT Support Sept. 2025 Fostered trust and customer loyalty through Dec. 2012 Occupational Health and Safety, NEBOSH, England & Wales NO- responsive communication and efficient issue Sept. 1995 - Jan. 2000 Geology, University of Calabar. improving user experience and satisfaction. resolution. Led customer onboarding and product training, Enhanced workflow efficiency using project management tools (Trello, Asana, ClickUp). Managed telemarketing, cold calls, and email outreach, driving lead generation and conversion. Tech Tools Aligned support, sales, and marketing efforts to boost customer engagement and business Telemarketing Tools 70% growth. CRM Tools 80% Maintained CRM data accuracy and contributed Task / Project Tools 87% to improved response and conversion metrics. Schedule/Email Mgt. Tools 75% Enhance proper appointment management and scheduling using Calendly.