Azunda Favour Nnennaya

I’m a tech-savvy Admin. Assistant and Customer Support Specialist with a strong passion for helping clients stay organized, solve challenges, and enhance customer satisfaction through smart use of technology.

I recently graduated from Digital Witch IT Support Training School, where I gained hands-on experience with modern IT tools that power remote work and customer success. I’m skilled in CRM platforms like HubSpot, Salesforce, and Freshdesk, as well as communication and project management tools such as Slack, Microsoft Teams, Google Workspace, and Trello. I also use lead generation and automation tools like Lemlist, Apollo.io and Zapier respectively, to streamline workflows and improve business results.

In my previous roles, I successfully:

Managed interactions with our current and potential customers on HubSpot and Intercom where I had real live communication with the customers, generated some FAQs for the organization. I built smooth and positive customer relationships, increasing sales and improving customer satisfaction.

Generated and qualified leads through strategic email campaigns using Apollo and Lemlist.

Integrated lead-generation tools with CRM systems to nurture customer relationships effectively.

Supported my team by explaining software features via Slack and Loom videos, saving time and improving collaboration.      

Assisted my Boss in scheduling appointments, managing her Calendar and Emails.

Beyond customer support, I bring a data-driven mindset from my Geology degree and Data Analytics training at NIIT Port Harcourt, where I mastered Advanced Excel, SQL, and Power BI. My final project involved building an interactive dashboard to analyze sales performance and customer purchase behavior.

I’m passionate about growth and innovation in the Virtual Assistance and Customer Support space, and I’m currently seeking volunteer opportunities to contribute my skills to a forward thinking organization and also improve my knowledge.