Azubuine Vivian Chisom
Customer Experience Expert | Customer Care Representative | Problem Solver
Contact Information
📧 Email:-📞 Phone: -
🔗 LinkedIn: linkedin.com/in/azubuinevivianchisom
Professional Summary
Customer-focused and results-driven Customer Care Representative with over six years of
experience delivering outstanding service, resolving customer inquiries, and optimizing support
processes. Adept at handling high-volume inquiries via phone, email, chat, and social media
while maintaining a 95%+ customer satisfaction rating. Skilled in CRM software, complaint
resolution, and improving customer experience. Passionate about ensuring customer satisfaction
and fostering long-term relationships.
Professional Experience
Customer Support Specialist
Mind-set & Income Boost | 2017 – 2024
Responded to customer inquiries via phone, email, chat, and social media, ensuring swift
and effective resolutions.
Utilized CRM tools such as Zendesk, HubSpot, and Freshdesk to manage and track
customer interactions.
Provided accurate information about products, services, and company policies.
Developed and maintained a knowledge base, including FAQs, to enhance self-service
options.
Analyzed customer feedback and complaints to identify trends and suggest process
improvements.
Followed up with customers to ensure complete resolution of issues and satisfaction.
Consistently met and exceeded customer service KPIs, including response time and
resolution rate.
Customer Support Representative
Adeleke Global Solutions | 2017 – 2019
Delivered high-quality customer service via multiple communication channels.
Resolved customer complaints efficiently and escalated complex issues when necessary.
Maintained detailed records of customer interactions, transactions, and feedback.
Provided training for new team members on customer service best practices and CRM
usage.
Worked with internal teams to improve product knowledge and streamline service
delivery.
Executive Virtual Assistant
Cacou Computers | 2020 – 2022
Managed email correspondence, appointment scheduling, and administrative tasks for
executives.
Handled data entry, document preparation, and report generation.
Conducted market research to support business development strategies.
Implemented workflow systems to enhance productivity and efficiency.
Social & Community Manager
Freelance | 2022 – 2023
Engaged customers on social media platforms, fostering a positive and supportive online
community.
Responded to customer inquiries and resolved issues via digital platforms.
Developed content strategies to improve customer engagement and brand awareness.
Virtual Property Manager
Freelance | 2023 – 2024
Managed customer interactions for Airbnb guests, ensuring a seamless experience.
Handled reservation inquiries, conflict resolution, and guest satisfaction management.
Optimized booking profiles and coordinated property maintenance services.
Education
🎓 M.A. in English Studies – Adeleke University, Osun State, Nigeria (2022)
🎓 B.A. in English Studies – Babcock University, Ogun State, Nigeria (2019)
Skills & Competencies
✅ Customer Service & Support
✅ CRM Management (Zendesk, HubSpot, Salesforce)
✅ Complaint Resolution & Problem-Solving
✅ Multichannel Communication (Phone, Email, Chat, Social Media)
✅ Data Entry & Documentation
✅ Community Engagement & Customer Retention
✅ Conflict Resolution & Escalation Management
✅ Tech-Savvy & Fast Learner
✅ Strong Verbal & Written Communication
Tools & Software
🖥️ Zendesk | HubSpot | Salesforce | Freshdesk | HelpScout
📊 Google Workspace | Microsoft Office Suite
📅 Asana | Trello | ClickUp
Certifications
📜 Customer Relationship Management (EC-Council)
📜 CompTIA Project+
📜 Google Digital Marketing Certification
📜 Digital Support Skills
📜 Short-term Rentals Certification
Awards & Recognition
🏆 Customer Service Excellence Award – Chi Tech Hub
🏆 Certificate of Completion – New Horizons Computer Learning Center (Microsoft Word,
Excel, CRM)
Languages: English: Native (Distinguished in Listening, Speaking, Reading, and Writing)
