Azubuine Vivian Chisom

I am a certified customer support expert, I thrive in dynamic environments where no two challenges are alike. With a relentless passion for exceptional service delivery, I've cultivated a distinctive fusion of technical expertise, interpersonal finesse, and analytical prowess.

Technically, I possess a robust foundation in:

• CRM software (HubSpot, Zendesk, Freshdesk)

• Helpdesk ticketing systems

• Cloud-based platforms (Salesforce, Microsoft Office 365)

Interpersonally, I excel in:

• Effective communication and empathetic listening

• Tailored support and conflict resolution

• Collaboration with diverse global clients, fostering strong relationships and trust

Analytically I bring

• A methodical approach to troubleshooting complex issues

• Innovative problem-solving and root cause analysis

• Process improvement expertise, consistently streamlining support workflow.

Personally, I'm adaptable, organized, and metrics-driven, with a proven track record of:

• Consistently high customer satisfaction (95%+ CSAT)

• Significant reductions in escalation rates

• Efficiency-enhancing process improvements

• Successful cross-functional collaborations, driving business growth and customer loyalty

I am a Certified Customer Service Representative (CCSR) and Certified Technical Support Specialist (CTSS).

Ultimately, my mission is to redefine customer support standards, foster unwavering loyalty, and continuously refine processes to anticipate and exceed customer expectations. With my unique blend of technical, interpersonal, and analytical skills, I'm poised to make a lasting impact in the customer support landscape.