Azubuine Vivian Chisom

Azubuine Vivian Chisom Customer Experience Expert | Problem Solver/ Customer Experience Advocate/ Executive Virtual Assistant | Social & Community Manager. Contact Information  Email:-  Phone: -  LinkedIn: https://www.linkedin.com/in/azubuinevivianchisom?utm_source=share&utm_campaign= share_via&utm_content=profile&utm_medium=android_app Professional Summary Results-driven Customer Support Specialist, Executive Virtual Assistant, and Social & Community Manager with over 6 years of experience delivering exceptional customer service, managing e-commerce platforms, and providing administrative support. Skilled in CRM systems, help desk software, social media management, and virtual assistance. Proven ability to improve customer satisfaction, optimize business processes, and foster community engagement. Dedicated to enhancing business growth through innovative solutions and excellent client relationship management. Professional Experience Mind-set &Income Boost. Customer Support Specialist-  Managed customer inquiries via email, chat, and phone, delivering prompt and effective solutions.  Utilized CRM tools such as Zendesk, HubSpot, and Freshdesk to track and resolve customer issues.  Developed knowledge base articles and FAQs to improve customer self-service options.  Analyzed customer feedback to identify pain points and proposed solutions for process improvement.  Collaborated with cross-functional teams to ensure timely resolution of client complaints and inquiries.  Customer Support Specialist Adeleke Global Solutions | 2017 – 2019  Provided high-quality customer service via phone, email, and live chat, ensuring quick resolution of customer inquiries.  Managed customer accounts, processed orders, and handled refunds or escalations efficiently.  Collaborated with the technical team to troubleshoot product-related issues and enhance customer experience.  Maintained a 95% customer satisfaction rating by delivering personalized and empathetic support.  Trained new team members on company policies, support processes, and CRM tools like Zendesk and Salesforce. Executive Virtual Assistant (2020 – 2022) Cacou Computers  Provided administrative support to business owners and executives, including email management, appointment scheduling, and travel arrangements.  Managed calendar appointments, prioritized tasks, and coordinated project timelines.  Handled data entry, document preparation, and report generation.  Conducted market research and competitor analysis to assist with business development.  Implemented systems to improve efficiency and productivity. Social & Community Manager (2022 – 2023)  Managed social media platforms including Facebook, Instagram, Twitter, and LinkedIn.  Developed and executed content strategies to increase brand awareness and customer engagement.  Responded to community inquiries and comments, fostering a positive and supportive online environment.  Monitored social media trends and analytics to optimize content performance.  Organized virtual events and campaigns to drive customer participation and brand loyalty. Virtual Property Manager -)  Managed Airbnb listings, including profile optimization and calendar updates.  Handled guest communication, reservation management, and conflict resolution.  Coordinated with cleaners and maintenance teams to ensure timely property turnover.  Implemented pricing strategies to maximize occupancy and revenue.  Provided personalized guest experiences, leading to positive reviews and repeat bookings. Education  B.A. in English Studies, Babcock University, Ogun State, Nigeria (2019)  M.A. in English Studies, Adeleke University, Osun State, Nigeria (2022)  TEFL Certification, Teachers World, [2024]  ESL Certification, Teachers World, [2022] Skills  Customer Service & Support  CRM Management (Zendesk, HubSpot, Salesforce)  Help Desk Software (Freshdesk, HelpScout)  Social Media Management (Facebook, Twitter, Instagram, LinkedIn, Tiktok)  Project Management (Asana, Trello, ClickUp)  Data Entry & Documentation  Calendar & Email Management  Appointment Scheduling  Community Engagement  Market Research & Analysis  Communication & Interpersonal Skills Tools & Software  Zendesk  HubSpot  Salesforce  Freshdesk  HelpScout  Shopify  Asana  Trello  ClickUp  Google Workspace  Microsoft Office Suite Certifications  EC-Council Customer Relationship Management  CompTIA Project+  Project Management Certification  Short-term Rentals Certification  Google Digital Marketing Certification  Digital Support Skills. Awards & Recognition  Certificate of Excellence, Best Lecturer of English Language and Literature, Adeleke University  Customer Service Excellence Award, Chi Tech Hub  Certificate of Completion, New Horizons Computer Learning Center (Microsoft Word, Excel, Customer Relationship Management) Languages  English: Native (Distinguished levels in Listening, Speaking, Reading, and Writing)