Helping Brands Elevate Customer Experience & Build Vibrant Communities
Hi, I’m Vivian—your go-to expert in customer success, executive virtual assistance, and social media management. I help businesses scale efficiently while ensuring top-tier client satisfaction.
With 6+ years in customer service and 2+ years as an executive VA & social media manager, I’ve helped entrepreneurs, CEOs, and business owners optimize operations, enhance customer retention, and boost ROI by up to 70%.
✅ Customer Success & Support
✅ Order Management & Fulfillment
✅ CRM & Help Desk Mastery
✅ Virtual Assistance & Admin Support
✅ Process Optimization & Automation
✅ Social Media & Content Management
🛠 CRM & Support: Zendesk, Freshdesk, HubSpot, Salesforce
🛠 E-Commerce & Order Management: Shopify, Recharge, Packiyo, Stripe
🛠 Project & Workflow Management: ClickUp, SmartTask
✔ Customer-Centric & Results-Driven
✔ Efficient, Organized & Tech-Savvy
✔ Proactive Problem-Solver