Azfar Altaf

Azfar Altaf Customer Support Agent Enthusiastic and results-driven client support professional with over 2.5 years of experience in customer service and remote sales roles across UK and US markets. Strong background in outbound sales, documentation, and CRM tools like Salesforce. Proven ability to manage high-volume client interactions and deliver exceptional service in fast-paced environments. Highly adaptable to night shift schedules and remote work protocols, with excellent English communication skills and technical proficiency. - - EDUCATION Bachelor Of Science in Cyber Security Air University Islamabad 09/2022 - Present, Islamabad Courses Sapphire Heights E11 Islamabad SKILLS Customer Support (Phone, Chat, Email) Introduction to Cybersecurity – Cisco Networking Academy Linux Essentials – edX (by Linux Foundation) Intro to Networking – Google IT Support (Coursera) Wireshark Basics – Udemy HSSC-Intermediate Pakistan Scouts Cadet College Batrasi 06/2020 - 04/2022, Cold Calling & Sales Communication Metriculation Pakistan Scouts Cadet College Batrasi CRM Tools: Salesforce, HubSpot (basic familiarity) 04/2016 - 03/2020, Microsoft Word Microsoft Excel Data Entry & Documentation Fluent English Communication Time Management & Task Execution Google Workspace (Gmail, Drive, Docs, Sheets) Problem Solving & Client Relationship Management LANGUAGES English Full Professional Proficiency Urdu Full Professional Proficiency Mansehra Mansehra WORK EXPERIENCE Customer Support Representative AURALUXE PVT LTD – Islamabad, Pakistan (On-site) 01/2024 - 04/2025, Islamabad Worked at AURALUXE Pvt Ltd (on-site), a gaming company providing services to clients in the USA. Delivered customer support through live chat and calls, assisting players with technical issues and general inquiries to ensure a smooth and positive gaming experience. Maintained clear communication, documented user issues, and collaborated with internal teams to resolve concerns promptly while ensuring high customer satisfaction. Remote Sales Agent Med Alert Call Center - (Remote) 03/2023 - 11/2023, USA Worked remotely as a Sales Agent for two UK-based companies, where I handled outbound cold calls and lead generation. Promoted service packages to prospective clients and consistently maintained a high conversion rate. Managed and updated client records using CRM tools, coordinated with remote teams for timely follow-ups, and developed strong skills in handling objections and closing sales effectively. Remote Sales Agent UK Furniture Store 02/2022 - 08/2022, UK Worked as a remote sales agent for a UK-based furniture company, promoting and selling products like sofas, wardrobes, and beds through Facebook Marketplace. Handled customer inquiries via calls and messages, provided product details, negotiated prices, and closed sales. Maintained regular follow-ups, ensured customer satisfaction, and supported the order process from interest to delivery, helping boost online sales through effective communication and marketing tactics.