Azfar Altaf

I am a dedicated and results-driven Customer Support Representative and Sales Agent with over 2.5 years of hands-on experience delivering exceptional service and driving sales across diverse industries and global markets, including the UK and USA. My professional journey is marked by a strong commitment to customer satisfaction, effective communication, and a proven ability to thrive in high-pressure, fast-paced environments.

My customer support career includes working with Auraluxe Pvt Ltd, a US-based gaming service provider, where I handled live chat and phone support. In this role, I resolved player issues efficiently-ranging from technical troubleshooting to general inquiries-ensuring a seamless and positive gaming experience. I was responsible for documenting user issues, communicating with internal teams, and maintaining service quality standards that promoted customer retention and satisfaction.

In the realm of remote sales, I have successfully contributed to companies like Med Alert and UK Furniture Store, where I conducted outbound cold calls, handled product promotions, closed sales, and managed CRM tools such as Salesforce and HubSpot. I consistently achieved high conversion rates by building rapport with prospects, handling objections professionally, and following up strategically. I sold a wide range of products and services, including medical alert systems and home furniture, while navigating diverse client expectations and time zones.

What sets me apart is my ability to balance both technical skills and emotional intelligence. I am fluent in English and Urdu, with excellent verbal and written communication abilities, making me highly effective in cross-cultural customer interactions. I am also well-versed in Microsoft Office, Google Workspace, and CRM platforms-tools that enhance my efficiency and enable me to manage high call volumes and complex customer needs.

Currently pursuing a Bachelor's degree in Cyber Security, I bring a tech-savvy edge to my customer service approach. My academic background helps me understand digital products and services from both a user and technical perspective- an advantage in today’s tech-integrated customer support landscape.

Whether supporting users, solving problems, or driving sales, I am committed to delivering value through professionalism, patience, and persistence. I aim to contribute to organizations that prioritize customer experience and operational excellence while continuing to grow in roles that merge communication, technology, and customer engagement.