AYOMIDE JOHN OLAWUMI
Location: Lagos, Nigeria.
LinkedIn: Ayomide Olawumi | LinkedIn
Email:-
Phone: (-
PROFESSIONAL SUMMARY
Detail-oriented and customer-focused Technical Support Engineer with over two years of experience
providing technical support, troubleshooting complex issues, and delivering exceptional customer
experiences. Skilled in Microsoft Azure, systems administration, and cross-functional collaboration, with a
proven ability to communicate technical solutions clearly to diverse audiences. Passionate about problemsolving, continuous learning, and empowering users to succeed with technology. Adaptable, accountable, and
eager to contribute to a global team delivering world-class support.
EXPERIENCE
Cloud Support Engineer
TEK EXPERTS
(February 2023 - Present)
❖ Diagnose and resolve complex technical issues related to cloud services, networking, compute, and
storage, ensuring customer satisfaction for Microsoft Azure users.
❖ Communicate tailored technical solutions and proactive recommendations via email, chat, and calls,
building rapport with developers, end users, and business clients.
❖ Collaborate with cross-functional teams to escalate and resolve issues, enhancing service quality and
customer success.
❖ Create detailed support documentation, including knowledge base articles and incident reports, to
improve team efficiency and customer self-service.
❖ Embrace rapid changes in cloud technology, adapting quickly to new tools and processes to provide
cutting-edge support.
System Network Administrator
MUTUAL BENEFITS ASSURANCE PLC.
(September 2018 - February 2019)
❖ Provided technical support and troubleshooting for hardware, software, and networking issues,
minimizing downtime and ensuring seamless operations.
❖ Configured and managed Windows servers, storage devices, and networking equipment, delivering
reliable solutions to meet organizational needs.
❖ Offered consultative guidance to colleagues, resolving inquiries and fostering a collaborative
environment.
❖ Performed system updates and patches with meticulous attention to detail, maintaining security and
stability across all systems.
SKILLS
Technical Skills:
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Cloud Platforms: Microsoft Azure (Expert)
Operating Systems: Windows Server, Linux (Ubuntu)
Troubleshooting: Technical Support, Escalation Resolution, Systems Diagnostics
Networking: VPN, DNS, Firewalls, TCP/IP
Scripting: PowerShell, Bash
Virtualization: VMware, Hyper-V
❖ Eager to learn WordPress and related technologies
Soft Skills:
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Exceptional Communication (Written & Verbal)
Problem-Solving & Critical Thinking
Customer Rapport & De-escalation
Collaboration & Cross-Functional Teamwork
Adaptability & Continuous Learning
Accountability & Follow-Through
Documentation & Knowledge Sharing
EDUCATION
Ekiti State University
(2014 – 2021)
B.Eng. (Hons) Computer Engineering
CERTIFICATIONS
❖ Microsoft Certified: Azure Solutions Architect Expert
o Issued by Microsoft
❖ Microsoft Certified: Azure Administrator Associate
o Issued by Microsoft
❖ Azure Stack HCI Accreditation-
o Issued by Microsoft
❖ Oracle Cloud Infrastructure 2023 Certified Foundation Associate
o Issued by Oracle
❖ Career Essentials in System Administration
o Issued by Microsoft and LinkedIn
❖ Linux Administration Bootcamp
o Issued by Cloud Academy
❖ Cloud Platform Linux Experience Program
o Issued by Verizon and Forage
❖ Cybersecurity Virtual Experience Program
o Issued by Mastercard and Forage
❖ Soft-Skills Training
o Issued by Jobberman
(July 2024)
(November 2023)
(November 2023)
(October 2023)
(October 2023)
(June 2023)
(June 2023)
(May 2022)
(June 2020)
ASSOCIATIONS
Official Member
International Association of Engineers
(December 2022)
