Detail-oriented and customer-focused Technical Support Engineer with over two years of experience providing technical support, troubleshooting complex issues, and delivering exceptional customer experiences. Skilled in Microsoft Azure, systems administration, and cross-functional collaboration, with a proven ability to communicate technical solutions clearly to diverse audiences. Passionate about problem-solving, continuous learning, and empowering users to succeed with technology. Adaptable, accountable, and eager to contribute to a global team delivering world-class support.