Ayodeji Odulaja

MR. ODULAJA AYODEJI.B. Plot 20/24 Adetoro Adelaja Street, Magodo Estate Phase 2 G.R.A, Lagos State. Tel:-;-. email:-,-LinkedIn: linkedin.com/in/ayodeji-odulaja- Date of Birth: 12 March 1995 Gender: Male Nationality: Nigerian State of Origin: Ogun State Marital Status: Single SUMMARY Professional with 4+ years of experience in providing management and client support to end-users in multiple working organizations such as finance, banking, entertainment, media, aviation etcetera. My strongest suit is the ability to leverage my extensive knowledge of working across different sectors as well as my skills in engaging internal and external networks, to create value for any organization I work with. Furthermore, I am a focused and time-conscious professional with a knack for details, and the capacity to thrive under pressure. Open and eager to further grow, and enhance already acquired IT skills, while also learning and developing new ones. INDUSTRY EXPERIENCE TEK EXPERTS LAGOS, NIGERIA August 2020 – Present TECHNICAL SOFTWARE SUPPORT ENGINEER • Currently supporting customers and partners in the North American region on Microsoft Dynamics ERP software technologies on the cloud with issues related to Finance and Operations. Troubleshooting and proffering solutions promptly. • Responsible for handling their lifecycle service (LCS) environment deployment and integration (Tier 1, Sandbox & Production Environments) • A fused client-facing role with responsibility for the seamless & prompt detailed delivery of technical assistance to customers/partners via live chat, emails, and phone calls and achieving a Microsoft survey rating of 5 stars. • Charged with providing creative and innovative solutions to technical issues and sometimes advisory inquiries by leveraging Microsoft’s internal troubleshooting tools by collaborating with customers/partners, development and infrastructure teams and maintaining a resolution rating of 95% • Proactively rectify issues related to failed batch jobs, deployments, queries by analyzing application and system session/activity error logs and environment telemetry. • Troubleshooting level 2 tasks related to Production environment downtime, environment performance issues leveraging internal tools such as Unify, Trace parser, Kusto explorer, visual studio, SQL Server Management Studio, etc. • Create Knowledge-Based articles for online documentation, provide written instructions. This is to assist other support engineers with a reference when a similar issue description is received. This breeds active collaboration. Guarantee that quality assurance rules are followed to confirm and verify that customers and partners are completely 100% satisfied • • Deployed Test environments to reproduce customer-reported issues to identify the underlying issues. In some cases where the issue cannot be identified, then the issue reported is identified as a Product/code defect, a Bug is then raised to the Infrastructure Tier-3 &4 teams for Hotfix deployments FIRST BANK NIGERIA May 2019 – August 2020 TECHNICAL SUPPORT ENGINEER • Assumed a lead role in analyzing and enhancing existing security solutions with a strong emphasis on continuous maintenance, development, and improvement of organizational security • Provided technical support for 200+ end-users and ensured proper maintenance of workstations, printers, and peripherals • Provided Help Desk-based IT Phone, email, Teams/Skype, and physical support to endusers for a fast-paced banking & financial organization including troubleshooting, server support, and customer service. • Supported disaster recovery plans and perform regular backups. Also created a more efficient computer rollout procedure, reducing computer builds by 15 minutes • Maintained an impeccable record of technical support service, resolving 90% of all tickets within 24 hours thereby achieving 90% FDR (First-day resolution) Implemented and managed internal online wiki to document technical procedures and provide internal user training, thus reducing required IT resources Led and coordinated an Infrastructure relocation on short notice for an office branch in Lagos with tasks including provisioning and installing network, WiFi, phones, and other infrastructure equipment over a single weekend. • • • • Kept track of technological advancements and trends in IT support while monitoring hardware, software, and system performance metrics Tasked with creating and uploading WebADI Purchase Order for Company Vendors. MINISTRY OF YOUTH AND SPORTS DEVELOPMENT CROSS-RIVER November 2017 – October 2018 NYSC (CORPS MEMBER) • • • Part of the team that was mandated with the task of organizing seminars and workshops for the development of youths in the community. Database Management: Collated members’ & staff’s data and uploaded it on the newly acquired on the Ministry’s Database System. Tasked with assisting the delivery of marketing objectives and organizing investment events. SOPHIA ERP LIMITED LAGOS May 2016 – October 2016 INTERN/WEB DEVELOPER/SOFTWARE ENGINEER • Part of the Technical Team responsible for the day-to-day management of the firm's ERP Software, and training of clients, such as Medview Airline Limited, on the modules of the firm’s ERP Solution as well as Testing functionalities and debugging issues on the ERP Software before Live Production. • Monitored standards for the user interface and interactive page designs before client reviews • Fixed and debugged 100+ bugs of which some were business-critical, performance issues, and security vulnerability. • Rewriting enterprise applications to increase build stability. Code and branch coverage increases to 85% or above, end-to-end tests added, documentation created. • Collaborated with the design team to prepare mockups, layouts, and wireframes for their webbased portals. These initiatives contributed to the design phase of the software development cycle • Orchestrated research to incorporate new frameworks and practices in the existing application to improve the scalability, robustness, and reusability of the code. EDUCATION & TRAINING August 2020 – Present UNICAF University (MBA, Online) • Currently undergoing a Master’s degree Programme in Information Systems Management & Business Administration October 2013 – October 2017 Caleb University, Imota, Lagos • Bachelor of Science Degree, Computer Science • New Horizon Certification in Database Management (undertaken as part of the BSc program) September 2005 – July 2011 St. Gregory’s College, Ikoyi, Lagos • West African Examination Council (WAEC) LANGUAGES/SKILLS • • • • • • • • MSSQL Server, MySQL, Access, SQL Server Administration HTML, XHTML, CSS, Adobe Acrobat Development Technology Tools, PowerShell; Microsoft Lifecycle Service Management; Microsoft Dynamics 365 for Finance & Operations Microsoft Office Suite. Azure Administration/Configuration Windows 10 - configuration, operation, and management SharePoint Online, Teams, Windows Server KEY SKILLS • Software Troubleshooting & Problem Solving • Live chat, Phone & Email Technical Support • Communication & Interpersonal Skills • Creative Thinking Skills • Experience with various ticketing workflows like Dynamics for Microsoft (DFM), Microsoft Service Desk, CA Service Helpdesk as well as following ITIL Processes CERTIFICATIONS • • • • • LearnQuest Certificate for CLOUD COMPUTING. ICSI/CNSS Certified Network Security Specialist. Institute). ITIL 4 Foundation Certificate in I.T Service Management (International Microsoft Dynamics 365 Foundation Certificate Microsoft Dynamics Finance & Operations Systems Administrator Certificate REFERENCES On request Cybersecurity