Aymen Belazi

AYMEN BELAZI PROFESSIONAL SUMMARY Experienced ERP Consultant and Business Analyst with an M.B.A. from SUNY University at Albany, New York. Successfully managed multiple full-cycle ERP implementations, including contributing to a large-scale project for all New York State government agencies. Adept at leveraging Agile methodologies and Software Development Life Cycle (SDLC) principles to deliver tailored IT solutions on time and within budget. Passionate in providing technological solutions to help organizations work more resourcefully with a strong focus on customer-centric approaches. EDUCATION University at Albany - SUNY MBA, Human Resources Information Systems SUNY - Plattsburgh Bachelor's, Hotel Administration August 2012 - May 2014 GPA: 3.6 January 2008 - May 2011 GPA: 3.8 PROFESSIONAL EXPERIENCE Bright Information Systems Doha, Qatar ERP Consultant June 2023 - October 2024 • Handled all phases of ERP implementations including analyzing clients’ business processes, performing gap-analyses, configuration, training, deployment, and support • Facilitated smooth transitions to ERP systems by restructuring clients’ chart of accounts, journal types, and business units • Continuously provided timely post-implementation support for over 1000 local and international clients • Authored more than 30 user guides and process flows for my clients and as a reference for my colleagues in the implementation department • Provided consultations for clients within a diverse range of industries including construction, hospitality, real-estate, pharmaceutical, and manufacturing. Vogue Hospitality Doha, Qatar Purchasing Officer April 2021 - October 2022 • Customized SAP Business One ERP reports and configuration, optimizing purchasing workflows for the team • Analyzed consumption trends and forecasted stock requirements, streamlining daily supply transfers to 14 restaurant branches • Reduced packaging costs to up to 100,000 QAR annually by altering packaging material • Organized master data list of each of the 700 items’ minimum inventory levels for SAP’s inventory alert. Qatar Airways Doha, Qatar Senior Customer Services Agent November 2016 - August 2020 • Supervised customer service agents in VIP operations ensuring seamless check-in, boarding, and transportation for highprofile clients, including Diplomatic and Royal Family members • Managed stakeholder relations by liaising with Ministry of Foreign Affairs officials to authorize VIP client access of Ministry Terminal and VIP Terminal • Streamlined arrival operations by cross-referencing inbound reservations of Diplomatic officials and Royal Family members. Metaformers, Inc. Albany, NY, USA Associate Consultant July 2014 - July 2015 • Developed SQL queries to analyze users’ testing habits and provided readiness assessment reports to stakeholders, supporting key project milestones • Created change request forms and user guides for functional teams to create, monitor, and move change requests improving process efficiency for functional and configuration teams • Analyzed and updated change requests to assess which configuration team member is best suited for each incoming change request • Liaised between configuration, functional, and development teams to ensure seamless communication and resolution of change requests • Conducted first-level defect analysis, coordinating timely resolutions with developers and ensuring successful solution migration. SKILLS • Skills: ERP Implementation, Software Consulting, Business Analytics, SQL, Oracle, SAP Products, Communications, Excel/Numbers/Sheets, Inventory Management, Sales, Power BI • Additional Languages: French, Arabic CAREER HIGHLIGHTS • Software Implementation: Achieved timely completion of ERP implementations and deployments within three months or less, including a P.O.S. and Inventory Management system for a medium-large business, successfully delivered in just two weeks • Integration Testing / UAT: Developed SQL queries to analyze users' testing behaviors and assess their readiness for the new software. Created detailed reports, including risk assessments and summary graphs, to support decision-making • Agile Solutions: Streamlined the configuration team’s processes by organizing and prioritizing change requests, resulting in reduced bottleneck and improved efficiency for the configuration team and functional consultants SOFT SKILLS • • • Time Management Problem-Solving Conflict Resolution • • • Project Management Teamwork Leadership • • • Communication Customer Service Orientation Data Reporting & Analysis TECHNICAL SKILLS & SOLUTIONS EXPERIENCE ERP Software: • Bright ERP – Oracle Forms • Odoo ERP • PeopleSoft 9.2 – Oracle • SAP Business One ERP • MYCOM Inventory System v.1.7 Modules: Financials (Accounting, AR/AP), HR & Payroll, CRM, Rental & Real Estate, Purchasing, Inventory, Sales, Contracting & Subcontracting Data Analysis / Business Analysis & Reporting Tools: • Microsoft Excel: Data analysis, pivot table development, modeling • Microsoft Visio: Data flow diagram development, business process analysis • Microsoft SharePoint: Designing user guides, surveys, forms • Power BI & Tableau: Fundamentals - data preparation, reports with visualizations • Other Microsoft Office Tools: Word, PowerPoint • Toad for Oracle: Data upload, testing, queries • Oracle SQL Developer v.3.1.07: Data upload, testing, queries Solutions Migrations: • STAT v.5.7.2 (PeopleSoft Migration Management) Defect Support: • Application Lifecycle Management -Quality Center Edition (HPQC) ACCOLADES AND ACADEMIC ACHIEVEMENTS • • • • • • Awarded Dean’s List for Academic Excellence six times, SUNY Plattsburgh -) Graduated Magna Cum Laude, B.S. in Hotel, Restaurant, and Tourism Management, SUNY Plattsburgh (2011) Honored as "Employee of the Month" for outstanding customer service, Qatar Airways (2017) Champion of the ‘Inspiring Customer Service Excellence’ training course, Qatar Airways (2016) Promoted to president of an educational organization on campus, MSA, SUNY Plattsburgh (2010) Honored with the Plattsburgh State Chartwells Award for Leadership & Scholarship in Hotel, Restaurant, and Tourism Management, SUNY Plattsburgh (2011)