Ayesha Assim

CURRICULUM VITAE AYESHA ASSIM Address: Building No.190, Flat No.9 Sheikh Colony, Karama Dubai, UAE. Cell : - Whatsapp : - E-mail :- PROFESSIONAL SUMMARY Enthusiastic customer service professional with more than 3 years of experience working as a liaison between customers and corporations. Skilled communicator and listener with a knack of remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual with 2 years of management experience. Competent team player who can successfully inspire fellow colleagues. CORE QUALIFICATIONS     Operations Management. Customer Service. Conflict Resolution. Leadership skills and Team Management. EDUCATIONAL SUMMARY  Bachelor of Arts in Communicative English from Kerala University in the year 2012.  Higher Secondary from State Board of Higher Secondary Examinations in the year 2009.  SSLC Examination from State Board of Public Examinations in the year 2007. PROFESSIONAL QUALIFICATION  Institute of Commercial Management (ICM) Post Graduate Diploma in Airport Ground Services from Frankfinn Institute of Airhostess Training in the year 2013.  Galileo Software.  Basic and Advance Training of Amadeus.  IELTS(Academics & General) Examination Certificate overall band score 6.5 PROFESSIONAL EXPERIENCE Position Undertaken : Client Coordinator (Feb 2019 to present). Company : Lin International, Dubai. Job Description : Converted enquiries regarding debt services from Zen desk to potential clients.  Called the clients to understand their current financial liability status and helped them with phone consultation.  Arranged meeting with the clients and convinced the client regarding debt services.  Regular follow ups made with clients on hold and pushed them for sign up.  Negotiated with the banks and provided the best programs that suits client requirement to settle their debts.  Maintained regular follow up with the banks and kept the clients updated on a recorded basis by sending e-mail.  Developed internal contacts within the bank to reach out the best plan for the client.  Maintained excellent client relationship and took reference from satisfied customers to develop the business. Position Undertaken : Senior Claims Specialist Handler (March 2018 to September 2018). Company : Allianz Technology, Technopark Job Description :      Handled clients from UK regarding motor claims. Investigation and proper decisions were made throughout the life of the claim. Updated next steps on every claim carefully using VMware software. Documentation and data storage in proper excel sheets. Answered customer queries and guided them to concerned third party handlers. Achieved targets and kept feedbacks from UK customers to improve quality of service. Position Undertaken : Senior HR Executive (October 2015 to September 2017). Company : East West Aviation Pvt Ltd, Trivandrum, Kerala, India. Job Description : Managed the team by giving proper instructions on a day to day basis.  Prepared timesheets, monthly payments, arrangement of booking air tickets for VIP guests and collected payments from front office desk.  Prepared proposals and quotations for potential clients.  Send replies to clients via e-mail or fax.  Recruited new employees by conducting interviews and induction programmes.  Updates given to Managing Director regarding airport taxi services and managed the driver’s team to pick and drop VIP customers.  Coordinate with the marketing team to beat the targets of outsourcing and resourcing. Position Undertaken : Customer Service Agent (CSA-1) (June 2014 to August 2015). Company : Air India SATS Airport Services Pvt Ltd., Trivandrum, Kerala, India. Job Description : Greeted and assisted customers, including providing help with check-in, tagging luggage, ticketing changes and special service requests.  Checked-in passengers for international travel using computerized systems; verified documentation for international flights.  Processed tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats.  Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations.  Assisted customers with special needs and quickly addressed and resolved customer complaints.  Coordinate with supervisor to determine staffing needs for gate and ground operations. LANGUAGES KNOWN LANGUAGES MALAYALAM ENGLISH HINDI TAMIL FRENCH READ √ √ √ -√ WRITE √ √ √ -√ SPEAK √ √ √ √ -- HOBBIES/INTERESTS I love to interact with people and enjoy music, traveling, reading and social networking. PERSONAL DETAILS DATE OF BIRTH : 3 JANUARY 1992 FATHER’S NAME : ASSIM. S GENDER : FEMALE MARITAL STATUS : MARRIED NATIONALITY : INDIAN PASSPORT DETAILS : P- (Valid from 24/10/2016 to 23/10/2026) VISA STATUS : Spouse visa DRIVING LICENSE : Valid Indian License DECLARATION I do hereby declare that all the information furnished above is true and complete to the best of my knowledge and belief. Dubai, UAE Date: AYESHA ASSIM