Ayedun Razak

AYEDUN RAZAK AKINOLA Phone: - | Email-PROFESSIONAL SUMMARY Detail-oriented and proactive Customer Support and Virtual Assistant professional with a strong technical background in engineering and operations. Adept at troubleshooting, multitasking, and providing exceptional customer service in fast-paced environments. Proficient in communication, digital tools, and cross-functional team coordination with a commitment to efficiency and customer satisfaction. KEY SKILLS • • • • • • • • Customer Support & Service Desk Operations Virtual Assistance & Task Management Technical Troubleshooting & Problem Solving Microsoft Office Suite (Word, Excel, PowerPoint) Strong Written and Verbal Communication Remote Support & Digital Communication Tools OBDII Scanning & Reporting (Automotive Systems) Organized, Proactive, and Detail-Oriented PROFESSIONAL EXPERIENCE AUTOACE LIMITED, Lagos, Nigeria Automobile Technician / Supervisor | Jan 2019 – Present • • • • • Provided technical and customer-facing support for automobile diagnostics and servicing. Handled customer communications, appointment scheduling, and digital record keeping. Supervised teams and ensured timely project delivery and resource management. Utilized OBDII scanning tools for vehicle troubleshooting and maintenance documentation. Prepared and issued electronic invoices and technical reports. EDUCATION Higher National Diploma, Mechanical Engineering (Power Plant Option) – Lower Credit YABA COLLEGE OF TECHNOLOGY, Lagos, Nigeria National Diploma, Metallurgical Engineering – Upper Credit YABA COLLEGE OF TECHNOLOGY, Lagos, Nigeria CERTIFICATIONS • Certificate of Service – National Youth Service Corps (NYSC) INTERESTS • • • • Digital Communication Customer Engagement Problem Solving Remote Collaboration REFERENCES Available on request.