Aya Hamed

AYA HAMED Customer Success & Security Firmware Specialist LinkedIn Profile | Jerusalem Professional Summary Customer Success & Enablement professional with extensive experience helping enterprise customers and OEM partners (Dell, HP, Lenovo, Microsoft, etc.) successfully adopt advanced security features. Skilled at translating complex platform security concepts into actionable guidance, accelerating deployment, and reducing integration challenges. Proven ability to bridge engineering expertise with customer needs, driving higher satisfaction, adoption rates, and platform value. Seeking to bring a blend of technical depth and customer-centric execution to a fast-paced, growthoriented environment. Selected Projects IFWI Layout Optimization – Strategically optimized IFWI layout to fit firmware in SPI flash, generating substantial annual savings for OEMs while preserving full security and performance. Hardware Anti-Rollback Advocacy – Championed Intel’s Hardware AntiRollback feature with major OEMs, preventing numerous firmware-related vulnerabilities and significantly reducing security risks while enhancing device protection. Intel Integrated TPM Enhancement – Optimized Intel PTT to offer a costeffective alternative to discrete TPM solutions for global OEMs, achieving NISTcompliant security and SMX algorithm support for PRC markets, saving customers significant costs annually while ensuring full security compliance. Experience Intel Corporation | Jerusalem, Israel Customer Enablement & Firmware Technologist | 2015 - 2025 Led onboarding and technical enablement for major OEMs, ensuring smooth integration of platform security capabilities. Conducted customer workshops and webinars, translating deep technical concepts into clear business impact. Collaborated with global engineering teams to address escalations, resolving a high volume of critical issues, preventing launch delays and significantly improving customer satisfaction scores. Developed standardized guides and troubleshooting flows, drastically reducing OEM integration time and streamlining the deployment process. Delivered enablement content to a vast network of global engineers, increasing adoption of key security features. Education Bethlehem University Bachelor of Computer Information Systems Technical Skills Security & Firmware TPM Fundamentals / TCG Standards IFWI Layout & Firmware Integration Platform Security & Resiliency NIST Guidelines / Security Compliance Customer Success & Enablement Enterprise Customer Engagement & Strategic Enablement Technical Training & Knowledge Transfer Onboarding & Adoption Acceleration Escalation Management & Issue Resolution Stakeholder Communication & Cross-Functional Collaboration Tools & Platforms Jira / Confluence / Salesforce / ServiceNow MS Teams / Zoom / Slack Languages Arabic – Professional (spoken & written) English – Professional (spoken & written) Hebrew – Intermediate (reading & comprehension) References Available upon request.