Aya Hamed

I am a Technical Customer Enablement and Support professional with over 10 years of experience working with global customers and engineering teams.

I worked at Intel for more than 10 years, where I supported customers on platform security and firmware-related topics, including PTT, TPM, IFWI layout, and system-level troubleshooting.

My role involved acting as a technical bridge between customers and internal engineering teams, analyzing issues, reproducing problems, providing clear technical explanations, and ensuring timely resolutions.

I offer services in:

• Technical customer support and enablement
• Issue triage and root cause analysis
• Customer-facing technical communication
• Documentation and technical explanations for non-expert users

I am comfortable working remotely with international teams and customers, and I focus on delivering clear, reliable, and customer-oriented technical solutions.