Axalan, Jedalyn A.

I have professional experience in debt and account settlement, specifically handling a U.S.-based account in a remote setup. This role developed my skills in managing customer concerns, negotiating payments, and maintaining accurate records while delivering exceptional service. We used a lot of  tools like Salesforce, Slack, Google Sheets and more. 

In addition, I have over five years of experience in the banking industry as a Loan Processor and Credit Underwriter. We do Marketing, Lead Generation, Soliciting of accounts and Selling Bank Products. I am highly familiar with credit evaluation, document verification, risk analysis, and ensuring smooth loan processing from application to approval. My attention to detail, strong communication skills, and ability to work under pressure have consistently helped me meet organizational goals and client expectations.  

I also have experience in Collections, where I was responsible for monitoring account delinquencies, initiating follow-ups with clients for payment arrangements, and negotiating repayment terms. I ensure compliance with internal policies and regulatory guidelines while maintaining professionalism in handling sensitive customer situations. My proactive approach to account management and ability to resolve payment issues efficiently have contributed to improved portfolio quality and reduced non-performing loans.

My expertise is a unique blend of administrative support, business communication, lead generation, marketing, and finance. With a strong foundation in administrative tasks, I excel at organizing workflows, managing documents, scheduling, and ensuring smooth day-to-day operations. I take pride in my attention to detail and ability to multitask effectively, which allows me to support teams and leaders efficiently.