Avishek Chakraborty

Avishek Chakraborty Willing to be Virtual Assistant Chittagong, Bangladesh | - |- Professional Summary • Entry-level operations specialist with a record of processing 1,000+ client requests monthly and delivering 100% on-time ticket issuance. • Expert in workflow automation, CMS platforms, and B2B sales support, driving 20% faster processing and 95% first-contact resolution. • Skilled communicators are adept at cross-cultural collaboration, client relationship management, and stakeholder coordination. • Seeking to leverage data-driven process improvements and remote operations expertise in a growth-oriented team. Core Competencies • Process Improvement • Workflow Automation • Ticketing & Reservation Systems • Client Relationship Management • B2B Sales Support • Cross-Cultural Communication • Microsoft Office & Google Workspace • Inventory Management • Event Coordination Professional Experience Travel Agent (Remote) ASAP Tickets (Dreamport Affiliate) | Apr 2025 – Jun 2025 • Processed 1,000+ flight itineraries monthly, maintaining 100% on-time ticket issuance. • Designed and deployed standardized email and booking templates, cutting average processing time by 20%. • Collaborated with airlines and vendors to resolve 95% of booking discrepancies on first contact. • Authored client-facing FAQs and troubleshooting guides, boosting self-service resolution by 30%. Youth Volunteer Bangladesh Red Crescent | 2022 – 2024 • Directed inventory control for RCY assets, supervised a team of five, and achieved 100% audit compliance. • Planned and executed 10+ community outreach events, educating 500+ participants on disease prevention and hygiene. • Facilitated outdoor youth camping programs, strengthening leadership skills and fostering teamwork. Class Sports Manager Bakalia Govt. College | 2019 • Organized logistics and scheduling for an 8-team inter-class football tournament, achieving 90% match punctuality. • Implemented event-management protocols that increased participant satisfaction scores by 25%. Class Monitor Haji Mohammed Mohsin Govt. School | 2017 – 2020 • Acted as liaison between 80+ students and faculty, streamlining daily communications and operations. • Enforced classroom policies, reducing disciplinary incidents by 35% and improving the learning environment. Education Higher Secondary Certificate (Science) Bakalia Govt. College | Chittagong, Bangladesh | 2022 – 2024 Secondary School Certificate (Science) Haji Mohammed Mohsin Govt. School | Chittagong, Bangladesh | 2012 – 2022 Certifications • Independent Travel Manager Modules, MindTickle Training | 2025 • Youth’s Voice Participation – Project Chana Piyaju | 2025 • Outdoor Camping Certificate, Bangladesh Red Crescent | 2024 • Class Sports Manager Certificate, School Leadership Program | 2019 Additional Information Languages: • Bengali (Native) • English (Proficient) Interests: • Networking & Professional Development • B2B Sales Support • Continuous Learning & Process Improvement